: Customer Support Executive

Location: Noida

Department: Sales Support / Customer Coordination

Reporting To: Sales Coordinator / Manager Sales Operations

Role Objective The Customer Support Executive (B2B) will act as a key coordination link between B2B customers and internal teams by providing accurate order-related updates using SAP data and ensuring timely follow-ups. This role focuses on customer communication and coordination,

not order punching.

Key Roles & Responsibilities

Customer Communication & Follow-up

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Make outbound calls to B2B customers for order follow-ups, conrmations, and coordination.

Communicate order status, dispatch details, delivery schedules, and pending requirements by referring to SAP system data.

Share accurate and updated information with customers after internal conrmation.

SAP-Based Coordination

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Track order status, dispatch details, and pending quantities through SAP reports/screens.

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Coordinate with Sales, PPC, Dispatch, and Operations teams based on SAP data.

Ensure customer commitments are aligned with SAP-approved information only.

MIS & Documentation

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Maintain call logs, follow-up trackers, and customer communication records.

Prepare daily/weekly MIS reports using Advanced Excel, supported by SAP data exports.

Highlight deviations, delays, and pending actions to seniors.

Key Performance Indicators (KPIs)

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Accuracy of customer communication using SAP data

Timely follow-ups and closure

Quality of SAP-based MIS reporting

Reduced customer escalations

Key Requirements

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Exposure to B2B / manufacturing / industrial sales environment.

Comfortable working on SAP for order tracking, dispatch status, and reporting.

Good communication skills in Hindi & English.

Solid coordination and follow-up skills.

Working knowledge of Advanced Excel (MIS, formulas, pivot tables).

Order punching is NOT part of this role.

Experience & Qualication





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Experience: 25 years in B2B calling / customer coordination / sales support role.

Qualication: Graduate / MBA preferred.

: Customer Order Coordinator / Order Processing Executive

Location: Noida

Department: Sales Operations / Order Management

Reporting To: Manager Sales Operations

Role Objective The Order Processing Executive is responsible for accurate order punching, documentation,

and execution using SAP, ensuring error-free order processing from conrmation to dispatch.

Key Roles & Responsibilities

SAP Order Processing

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Accurately punch customer orders in SAP (SD module preferred).

Validate product specications, pricing, quantities, delivery timelines, and commercial terms in SAP.

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Monitor order lifecycle in SAP until dispatch.

QD & CD Documentation

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Prepare, verify, and manage QD (Quotation Details) and CD (Conrmation

Documents) linked with SAP records.

Ensure all approvals and conrmations are properly documented and system-updated.

Cross-functional Coordination

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Coordinate with Sales, PPC, Planning, Dispatch, and Logistics teams using SAP-

generated data.

Ensure smooth handover of orders for execution.

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MIS & Reporting

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Extract data from SAP and prepare MIS reports using Advanced Excel.

Maintain order-wise documentation and support audits.

Key Performance Indicators (KPIs)

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Zero-error SAP order punching

Timely QD & CD preparation

Order turnaround time

Data accuracy in SAP & MIS

Key Requirements

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Mandatory: Comfortable working on SAP (order punching, tracking, reporting).

Hands-on experience in order processing / order punching.

Strong knowledge of QD & CD documentation.

Advanced Excel prociency (pivot tables, lookups, MIS dashboards).

Experience in manufacturing / packaging / B2B industry preferred.

Experience & Qualication

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Experience: 36 years in Order Processing / Sales Operations role.

Qualication: Graduate / MBA preferred.

📌 Sales Coordinator (Noida)
🏢 Surya Global Flexifilms
📍 Noida