KRA Key Performance Indicators (KPIs) Target Frequency 1.

Revenue Generation

Monthly sales value achieved vs. target; number of orders converted Monthly 2.

Lead Response Speed

Average first-response time to enquiry (target: within X hours) Daily/Weekly 3.

Conversion Efficiency

Lead-to-order conversion rate (%) Monthly 4.

Quotation Turnaround

Average time from enquiry to quotation shared Weekly 5. CRM/Pipeline Hygiene % of leads/opportunities with updated, accurate CRM entries Weekly 6.

Customer Retention

Repeat order rate from existing accounts Quarterly 7.

Customer Satisfaction

Complaint resolution TAT; escalation recurrence rate Monthly 8.

Collections Support

Timely coordination on payment follow-ups (if applicable) Monthly

Required Skills

Problem Solving skills Lead Generation Analyst Calendar Management Execl for Intermediate account management Presentation skills Data Analysis

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📌 Sale Executive (Gurugram)
🏢 vashi electricals
📍 Gurugram