Company Description AL Fahad Global Enterprises operates in the education technology (Edtech) space, focusing on innovative learning solutions and student success. The organization is committed to delivering high-quality educational products and services that support learners, educators, and institutions.

Team members collaborate across functions to improve learning outcomes and enhance the overall user experience. The company values data-driven decision-making, continuous improvement, and a customer-centric approach, offering opportunities for professional growth in a fast-evolving sector.

Role Description The Retention Manager (Edtech) will be responsible for developing and executing strategies to improve learner and customer retention for AL Fahad Global Enterprises. In this full-time, on-site role based in Bengaluru, the Retention Manager will analyze customer behavior and engagement data, identify risk factors for churn, and design targeted interventions to increase long-term usage and satisfaction.

Day-to-day tasks include collaborating with product, sales, and customer support teams; monitoring retention metrics; conducting root-cause analyses; and implementing customer lifecycle programs such as onboarding, upsell, and re-engagement campaigns.



The role also involves communicating with key stakeholders, gathering feedback from users, and continuously testing and refining retention initiatives to align with business goals.

Qualifications

- Demonstrated experience in Customer Retention and Retention Strategies within Edtech or a related digital product workplace.
- Strong Analytical Skills, including ability to interpret data, identify trends, and translate insights into actionable retention plans.
- Excellent Communication and Customer Service skills to engage learners and stakeholders, address concerns, and build long-term relationships.
- Proficiency with CRM tools, analytics platforms, and customer engagement technologies is preferred.
- Bachelor’s degree in business, marketing, education, or a related field; advanced degree or relevant certifications are an advantage.
- Proven ability to work collaboratively with cross-functional teams and manage multiple initiatives in a fast-paced environment.
- Experience in the Edtech sector or education services, with an understanding of learner journeys and institutional needs, is highly beneficial.

📌 Retention Manager (Edtech) (Bengaluru)
🏢 AL Fahad Global Enterprises
📍 Bengaluru