– Reservations Department

Positions: Reservation Executive / Assistant Reservation Manager / Reservation Manager

Location: Kerala

Industry: 5-Star Luxury Hospitality

About the Role:

We are looking for experienced hospitality professionals with strong Reservations experience in 5-star/luxury hotels to join the Reservations team at a prestigious luxury property in Kerala.

Key Responsibilities:

Handle individual and group reservation requests through phone, email, OTAs, and other booking channels.

Manage room bookings, amendments, cancellations, no-shows, and special requests.

Ensure accurate and timely updating of reservations in the PMS/Reservation System.

Coordinate closely with Front Office, Sales, Revenue Management, Housekeeping, and other departments.

Maintain up-to-date room availability, rates, packages, and inventory.

Ensure proper follow-up on tentative and guaranteed reservations.

Handle guest inquiries professionally and provide personalized service in line with luxury hotel standards.

Maximize room revenue through effective upselling and cross-selling.

Maintain accurate reservation records and prepare daily/weekly/monthly reports.

Ensure adherence to hotel policies, SOPs, and service standards.

Handle guest complaints and reservation-related issues efficiently.

Additional Responsibilities – Assistant Reservation Manager

Supervise and support the Reservations team in day-to-day operations.

Monitor reservation accuracy, pickup, cancellations, and booking trends.

Assist in forecasting occupancy and coordinating with the Revenue and Sales teams.

Train and mentor Reservation Executives.

Ensure smooth communication between Reservations and Front Office.





Support the Reservation Manager in achieving revenue and guest-service objectives.

Additional Responsibilities – Reservation Manager

Lead and manage the complete Reservations function.

Develop and implement reservation strategies to maximize occupancy and room revenue.

Work closely with Revenue Management and Sales on forecasting, pricing, promotions, and inventory control.

Monitor booking patterns, market trends, business mix, and channel performance.

Establish departmental SOPs and ensure compliance with luxury service standards.

Manage team performance, training, scheduling, and development.

Prepare and analyze reservation and revenue reports for management.

Ensure excellent pre-arrival guest experience and VIP handling.

Drive upselling, conversion, and revenue-generation initiatives.

Candidate Profile

Previous experience in Reservations within a 5-star / luxury hotel is mandatory.

Experience with reputed luxury hotel chains is preferred.

Strong knowledge of PMS and reservation systems.

Positive understanding of room categories, rate structures, packages, availability, and inventory.

Excellent communication and interpersonal skills.

Strong guest-handling and problem-solving abilities.

Good command of English; knowledge of additional languages is an advantage.

Strong attention to detail and organizational skills.

Candidates with Kerala hospitality experience will be preferred.

Willingness to relocate to Kerala is required for candidates based outside the state.

Experience:

Reservation Executive: 2–5 years

Assistant Reservation Manager: 4–7 years

Reservation Manager: 6–10+ years

Preferred Background: 5-star luxury hotels, resorts, luxury hospitality brands, and high-end leisure properties.

Pay: ₹50,000.00 - ₹100,000.00 per month

Work Location: In person

📌 Reservation Executive / Assistant Reservation Manager / Reservation Manager (Malappuram)
🏢 Flysoft
📍 Malappuram