Purpose

Supervises all housekeeping employees, has the authority to hire or discharge, plans and assigns work assignments, give training for newly recruited employees, audit and inspects housekeeping personal work assignment and requisition supplies. Take care of the budget and budget controlling for the department.

Special Requirements

- Has Ability to work in operational team and taking lead in assisting group arrival and check out for smooth guest exits during check out.
- Has passion to lead a team of local youngsters and non-hotel management background staff
- Need to physically fit to cover a larger property every day on walks
- Should be self-motivated and can lead team by example.
- Has 2 - 3 years of relevant experience in 5 star hotels or resorts
- Has patience’s to work in remote location and love towards wildlife.
- Possesses excellent English, math and psychometric abilities
- Possesses aptitude and upward mobility
- Technical education in Hospitality management is mandatory.

Major Responsibilities

General

1. Is directly responsible for the day to day key processes in his/her area of work
2. Assists his/her supervisor in executing the day to day operational requirements

1. Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
2. Attends all scheduled training sessions
3. Actively offers operational, employee and customer (internal and external) related feedback to management
4. Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers
5.



Adheres to the hotel's code of conduct and grooming & hygiene standards
6. Is seen as working hands-on, assists colleagues in crunch times; Walks the talk
7. Actively participates in briefings and meetings
8. Maintains a clean and orderly work area and promotes a safe working workplace
9. Performs any additional duties as assigned

DUTIES AND RESPONSIBILITIES:

1. Checking all Arrival rooms and clear them as per set standard of organization.
2. Planning and working closely with maintenance team on daily basis on all check out room and also planning for preventive maintenance.
3. Handling daily laundry operation, guest laundry operation and report and records of consumption of chemicals.
4. Ensuring rooms are taken under maintenance for deep cleaning, weekly cleaning and quarterly cleaning to upkeep guest room and public area standard and upkeep.
5. Responsible for cleanliness, orderliness and appearance of the entire Hotel.
6. Ensure that rooms are made as per company standard.
7. Prepare Annual Housekeeping Budget.
8. Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
9. Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
10.



Pay particular attention while organizing pest eradication activities.
11. Develop and implement Housekeeping systems and procedures
12. Prepare reports for management information.
13. Assist Purchase department in selecting suppliers for items related to Housekeeping.
14. Plan, control and supervise Horticultural activities.
15. Attending and resolving guest complaints.
16. Verification of supplies consignments.
17. Organize on-the job training and evaluate its effectiveness.
18. Approval of the Functional Manual of the department.
19. Recommend recruitment of new personnel.
20. Ensuring daily, weekly, quarterly back area cleaning and other area cleaning are done time to time to keep resort premises clean.
21. Ensure to submit plan for painting, mason work and construct work our done under property safety condition and maximum utilization for labour manpower is done.
22. Analyse and recommend best practices and technology in hospitality.
23. Apply systems thinking to resolve problems and make decisions.
24. Assess and review hospitality data.
25. Come up with innovations for customer experience.
26. Conduct presentation to senior management.
27. Contribute to the design and development of a productivity framework.
28. Develop self to maintain qualified competence at senior management level.
29. Directly manage crisis situations.
30. Drive service quality and customer satisfaction.
31. Lead managers to develop organisational and governance strategies.

📌 Required SR. Housekeeping Manager for Five Star Hotel in Jim Corbett National Park Nainital Uttarakhand
🏢 EH Jobs
📍 Uttarakhand