Telecaller

Company: Derrick Jones Management Pvt. Ltd.

Location: Kochi, Kerala

Employment Type: Full-time

Job Summary

We are looking for an enthusiastic and confident Telecaller to join our team. The candidate will be responsible for contacting prospective clients, following up on leads, providing basic information about our services, and supporting the counselling and business development team.

Key Responsibilities

- Make outbound calls to prospective clients from assigned leads.
- Understand client requirements and provide relevant information about company services.
- Follow up with leads through calls and messages.
- Schedule appointments and counselling sessions for interested clients.
- Maintain regular follow-ups to improve lead conversion.
- Update lead details, call records, and follow-up status in the CRM.
- Coordinate with the counselling and business development teams.
- Achieve assigned daily and monthly calling and conversion targets.
- Handle client queries professionally and escalate complex queries to the concerned team.
- Prepare regular call and follow-up reports.

Requirements
- Minimum Degree qualification.
- 0–2 years of experience in telecalling,



customer service, sales, or a similar role.
- Freshers with good communication skills may also apply.
- Excellent verbal communication and interpersonal skills.
- Confident and pleasant telephone manner.
- Good follow-up and convincing skills.
- Basic computer and CRM knowledge.
- Ability to work with targets and deadlines.
- Experience in the overseas education or consultancy sector will be an advantage.

What We Offer
- Competitive salary with performance-based incentives.
- Supportive and professional work environment.
- Training and learning opportunities.
- Career growth opportunities.

Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹22,000.00 per month

Perks

- Health insurance

Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:
- Bachelor's (Preferred)

Experience:
- handling front office & customers: 1 year (Preferred)
- total: 1 year (Preferred)

Language:
- English (Preferred)
- Malayalam (Preferred)

Work Location: In person

📌 Receptionist and telecaller (Kochi)
🏢 Derrick Jones Management
📍 Kochi