Job Title Quality Control Specialist II, Digital Enablement

Req: No. of Vacancies: 1 position

Location: Pune, India

Full-time/Part-time: Full-time

Position Overview

Mastercam seeks a Quality Control Specialist on the Digital Enablement team who will play a critical role in ensuring the accuracy, functionality, and effectiveness of Salesforce implementations across the organization. You will be responsible for validating system requirements, testing solutions, identifying defects, and ensuring continuous improvement in the processes supported by Salesforce. Working closely with the Salesforce administrators, developers, and business stakeholders, your role will be pivotal in delivering a seamless and error-free experience for all users, ensuring alignment with business goals.

As a Quality Control Specialist on the Digital Enablement team, you will play a critical role in ensuring the accuracy, functionality, and effectiveness of Salesforce implementations across the organization. You will be responsible for validating system requirements, testing solutions, identifying defects, and ensuring continuous improvement in the processes supported by Salesforce. Working closely with the Salesforce administrators, developers, and business stakeholders, your role will be pivotal in delivering a seamless and error-free experience for all users, ensuring alignment with business goals.

Key Responsibilities

Salesforce Testing Validation

- Develop, document, and execute comprehensive test plans, test cases, and scripts for Salesforce solutions.
- Perform functional, regression, and performance testing for new Salesforce features, customizations, and integrations.
- Validate data accuracy and integrity in Salesforce, ensuring compliance with established business rules and workflows.

Defect Identification Management

- Identify, log, and prioritize defects, working closely with Salesforce developers and administrators to ensure timely resolution.
- Collaborate with the development team to recreate issues and ensure fixes are validated.




- Conduct post-release testing to confirm successful deployment of patches or new features.

Process Optimization

- Work with cross-functional teams to review business processes and identify areas for automation and optimization within Salesforce.
- Analyze current system functionality, providing insights to the Business Systems team for future improvements.
- Suggest enhancements to improve system performance, user experience, and workflow efficiencies. User Acceptance Testing (UAT) Coordination

- Collaborate with stakeholders and end-users to coordinate and facilitate UAT sessions.
- Collect feedback from UAT participants, ensuring that all business requirements are met.

- Provide detailed documentation and recommendations based on UAT findings.

Documentation Reporting

- Create detailed test reports, documenting results, defects, and test coverage.

- Develop and maintain user guides, quality standards, and best practices related to Salesforce processes.
- Provide regular status updates on testing progress and quality metrics to stakeholders.

Collaboration Support

- Act as a key point of contact between the Business Systems team and other departments for any Salesforce-related quality control activities.

- Provide technical support and training to users on new Salesforce features, ensuring smooth transitions.
- Stay up to date with Salesforce releases and best practices, ensuring the systems quality remains at a high standard.

Requirements

- Bachelor's degree in Information Technology, Computer Science, Engineering, Data Science or related degree or equivalent experience.
- Salesforce Certification a plus.

- ISTQB Foundation Level Certified Tester a plus.




- Minimum of four (4) years of experience in quality control or testing roles, preferably in a Salesforce or CRM environment.
- Solid understanding of quality assurance processes and test case development.

- Familiarity with Salesforce configuration, data structures, and customization capabilities.
- Experience with Salesforce and automated testing tools and methodologies.
- Understanding of data migration and data quality principles within Salesforce.

- Familiarity with business systems and processes, particularly in sales, marketing, or customer service.
- Familiarity with Salesforce integration tools and APIs is a plus.
- Experience leveraging AI-enabled tools or automation to improve productivity and operational effectiveness, or a demonstrated ability to rapidly learn, evaluate, and apply such technologies at scale.

Key Competencies

- Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously.
- Strong problem-solving and analytical abilities, with a keen eye for detail.

- Ability to evaluate complex workflows and system processes, identifying potential issues before they impact operations.
- Excellent verbal and written communication skills, able to convey technical information to nontechnical stakeholders.

- Experience working in Agile or Scrum environments.

This role will focus on integrating an acquired company to Mastercam per Sandvik's and Mastercam's program and processes - from a compliance and financial controls perspective.

As the integration work will go down over time, the role is expected to take broader BA wide responsibilities e.g. under the common Sandvik compliance program (and also locally for the Hub and our other local business).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Quality Control Specialist II, Digital Enablement (Pune)
🏢 Sandvik Coromant
📍 Pune