Location: Udyog Vihar, Gurugram

Job Purpose:

The Property Manager will be responsible for the overall management, operations, and maintenance of a fully serviced commercial building. This role ensures smooth day-to-day functioning, tenant satisfaction, compliance with statutory requirements, cost-effective operations, and continuous improvement in service delivery.

Key Responsibilities:

Property & Facility Management

· Oversee daily operations of the commercial building including housekeeping, security, MEP (Mechanical, Electrical, Plumbing), HVAC, landscaping, and waste management.

· Ensure all building systems (lifts, DG sets, AHUs, fire-fighting equipment, etc.) are maintained and functioning efficiently.

· Coordinate with the Project team to Manage space planning, fit-outs, and workplace arrangements for tenants.

· Conduct regular inspections and audits to identify maintenance requirements and implement corrective actions.

Vendor & Contract Management

· Manage contracts with service providers (housekeeping, security, landscaping, AMC vendors, etc.) ensuring service quality and adherence to SLAs.

· Evaluate vendor performance and negotiate contracts for cost-effectiveness.

· Ensure timely renewal of AMCs, licenses, and statutory compliances.

Client Relationship Management

· Act as the single point of contact for tenant queries, complaints, and requests.

· Coordinate with the CRM team to resolve the client issues at the earliest and extend any support required from CRM side.

· Ensure timely communication with clients regarding building operations, maintenance schedules, or emergencies.

· Build robust client relationships to enhance satisfaction and retention.

Finance & Budgeting

· Prepare and monitor the annual OPEX & CAPEX budgets for the facility.

· Oversee CAM (Common Area Maintenance) calculations, billing,



and collections.

· Ensure cost control measures while maintaining service standards.

Compliance & Safety

· Ensure adherence to statutory requirements (Fire NOC, Pollution Board, Electricity Board, etc.).

· Implement and monitor health, safety, and environmental standards across the property.

· Conduct regular fire drills, safety audits, and risk assessments.

Team Leadership

· Lead and mentor on-ground staff including technical team, housekeeping, and security supervisors.

· Conduct training sessions for staff to maintain high service standards.

· Foster a culture of accountability, safety, and customer orientation.

Key Skills & Competencies:

· Strong knowledge of facility operations, MEP systems, and property management practices.

· Excellent vendor management and negotiation skills.

· Strong financial acumen with ability to manage budgets and CAM reconciliations.

· Proficiency in MS Office, facility management software, and reporting tools.

· Excellent communication, problem-solving, and interpersonal skills.

· Ability to handle emergencies and resolve conflicts promptly.

Qualifications & Experience:

· Graduate in Electrical Engineering / Facility Management / Property Management or related field.

· 10–15 years of experience in property/facility management of commercial buildings (preferably IT Parks, corporate offices, or multi-tenanted commercial spaces).

· Exposure to handling end-to-end operations of a fully serviced facility.

Key Performance Indicators (KPIs):

· Client satisfaction scores.

· Adherence to budget and cost savings achieved.

· Zero major compliance lapses.

· Timely closure of maintenance requests and complaints.

· Uptime of critical equipment and building services.

Pay: ₹40,000.00 - ₹80,000.00 per month

Benefits

- Paid sick time

Work Location: In person

📌 Property Manager (Gurugram)
🏢 Quattro Infotech
📍 Gurugram