About the Role

We are looking for a Technical Support Executive to assist customers with technical queries related to telescopes, binoculars, and other optical products .

The ideal candidate should be comfortable understanding technical issues, troubleshooting products, and explaining solutions to customers in a simple and helpful way.

Key Responsibilities

- Assist customers with technical queries related to telescopes, binoculars, and optical equipment .
- Provide troubleshooting support through calls, WhatsApp, email, or other customer support channels .
- Help customers with product setup, installation, alignment, usage, and basic maintenance .
- Understand customer issues and provide step-by-step solutions.
- Guide customers on the proper use of telescope and binocular features.
- Coordinate with the internal team for complex technical issues or product-related concerns.
- Maintain records of customer queries and resolutions.
- Follow up with customers when required to ensure their issue has been resolved.




- Continuously develop knowledge of the company's products and technical processes.

Requirements

- 0–2 years of experience in technical support, customer support, electronics, or a related field .
- Basic understanding of telescopes, binoculars, cameras, electronics, or optical products will be an advantage.
- Good communication and problem-solving skills.
- Ability to explain technical concepts in a simple and customer-friendly manner.
- Comfortable handling customers over calls and messages.
- Willingness to learn about astronomy products and technical equipment.
- Freshers with a strong technical aptitude and good communication skills can also apply.

What We Offer

- Salary: ₹18,000 – ₹20,000 per month
- Hands-on experience with telescopes, binoculars, and astronomy products .
- Chance to build expertise in technical support and customer experience.
- Growth opportunities within the team.

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