Job Summary

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow.

Responsibilities

- Work towards the Mission statement provided for Power Technique Service (PTS) Division
- The Individual should bear positive attitude to make an efficient, agile and service driven organization
- The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight,
- Provide quality after sales technical support to Regional Service teams & customers for all Power Technique products.
- Provide on-site technical support for complex technical issues, inspections, and critical breakdown cases.
- Actively support resolution of technical problems by coordinating between Product Companies (PC), ENGINE team (OEMs) and field service teams, achieving timely completion of service issues within MTTR
- Provide technical support to Sales and Marketing teams for product positioning, trials, and customer engagements.
- Handle warranty claims for all Power Technique products.
- Perform TECO Confirmation of Field service engineer SJA jobs and follow up Fixed Price Repair (FC/OH) jobs ,
- Responsible for Service Variance & Recovery as per policy for all the applicable jobs booked by FSE
- Ensure warranty cost reimbursement from respective Product Companies and perform regular monitoring.
- Analyse failures, concerns, and trends, and share constructive product quality feedback with Product Companies, ensuring 100% QLINK registration.
- Provide feedback on prototypes sent for field trials and build strong working relationships with PC teams.




- Implement ECBs, SB & Technical Changes as per PC Guidelines at field level
- Ensure all teams are continuously updated on Safety news, Service bulletins, Product development updates
- Promote safety awareness and compliance across all service activities.
- Conduct technical training programs for field service engineers, Dealer FSE, Operators & maintenance team
- Conduct in-house training for key customers, design & deliver tailor made training program
- Implement and manage competency grading systems for Service Engineers based on skill levels.
- Ensure continuous improvement in service competency and technical capability across the service network.
- Work closely with Parts Marketing and Logistics teams in inventory management and availability planning.
- Support regions in conducting Road shows, Service camps in assigned markets.
- Focus on all the service parameters & stay aligned to the target defined
- Support parts planning, critical component availability, and bottleneck resolution in coordination with Parts & Logistics

Knowledge

- 5-8 Years experience in handling Aftermarket / Field service.
- Service handling in construction/Mining industries will be an added advantage.
- Valuable knowledge on Air compressors, Engines will be preferred.

Personality Requirements

- Excellent communicator with an open-minded attitude
- Energetic, enthusiastic and has the experience of meeting process centric and operational efficiency.
- Excellent eye for details and quality
- Structured with a strong organizational sense.

City

Pune Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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