The Process Coordinator's job is to make sure that does not happen — across all active client accounts at the same time. You will sit in our Panchkula office, track every client's pending items daily, identify exactly who on the client side is holding things up, and push until it moves. You will also keep the Implementation Manager's and the Data Migration team's site visits planned and productive, and hold the accounts together

Key Responsibilities

- Maintain a single consolidated tracker covering every active client, updated daily — what is pending, with whom, since when, and against which committed date.

- Keep the tracker accurate enough that management can open it at any time and know the true status of every project.

- Identify, by name, which person on the client side is the bottleneck for each pending item — not just "data pending", but who was asked, when, and what they committed.

- Track response patterns across each client's team: who responds, who repeatedly delays, who commits dates and misses them.

- Follow up daily or on days by call, email and WhatsApp until each item is closed. Do not let an item go quiet.

- Escalate as per the agreed escalation matrix the moment an item crosses its committed date — politely, in writing, with the follow-up history attached.

- Stay persistent without souring the relationship. The client should feel supported, not harassed.





- Plan and confirm site visits for the Implementation Manager and the Data Migration team — dates, travel and who is expected from the client's side.

- Verify client readiness before every visit: are the users available, is the data ready, is system and server access arranged. A visit that reaches site and finds nothing ready is a failure of this role.

- Circulate the agenda before each visit and the minutes with action points after it.

- Share data collection templates with the client and chase the filled formats.

- Run a first-level sanity check on received data — blank columns, duplicate codes, mismatched units — before handing it to the Data Migration team.

- Track master-wise status: pending, received, under check, cleared.

- Act as the client's point of contact while the implementation team is on site or travelling.

- Route client queries correctly — training issue, bug, recent requirement or out-of-scope — and follow up with the development and support teams until closure.

- Keep the Implementation Manager informed of every client-side risk before it turns into a delay.

- Maintain minutes of meetings, issue logs and change-request registers for each account.

- Publish a weekly report to management: account-wise status, what is stuck, with whom, and for how long.

Pay: ₹20,000.00 - ₹25,000.00 per month

Experience

- Process coordinator: 1 year (Preferred)

Location

- Panchkula, Haryana (Preferred)

Work Location: In person

📌 Process Coordinator (Panchkula)
🏢 Lasting Software
📍 Panchkula