About Department: Helpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.

Position Purpose : Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team.

Preferred Functional Knowledge

- Indian Payroll Knowledge • Good Written & Verbal Communication • Experience into Customer Support Key Responsibility:
- Support clients on phone, email or remote support tools in using and deriving maximum value from the application • Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value • Proactively build strong customer relationships • Understand client requirements,



configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and qualified manner • Solutionize either through configurations or workarounds to address client specific requirements • Develop competence in the use of all the information systems used in implementation of the application • Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process Tools experience if any:
- Experience in GreytHR & Zendesk

📌 Payroll support (Bengaluru)
🏢 Greytip Software Private
📍 Bengaluru