Position: Operations Executive

Location: Bangalore

️ Working Days: Monday to Saturday

Experience Required: 1-3 years

About The Company Our client is a premium travel & lifestyle bag brand built for women who move differently. They design products that are practical, stylish and thoughtfully crafted — sold on their own store, across marketplaces, and increasingly offline.

Our client runs an AI-native operation, and you’ll be encouraged to automate your own work as you go — a strong place to build contemporary, hands-on ops skills early in your career.

Role Overview

This is the person who keeps our client’s daily operations running. You’ll own the day-to-day across fulfilment, inventory, returns and front-line customer care — everything from the moment an order is placed to the moment it (or its return) is resolved — across their own store and marketplaces.

You’ll work hands-on from the office and warehouse, keep our client’s SLAs green, and build simple, repeatable workflows (and automations) so operations stay calm as order volumes grow from ~100 to 200+ a day.

Key Responsibilities

Order Processing & COD Management

- Monitor and process Shopify and marketplace orders, and exchange requests, through the day.
- Call customers to confirm unresponsive COD orders and verify delivery addresses (Google Maps).
- Run the RTO-prevention protocol, convert COD to prepaid where possible, and screen high-risk orders before dispatch.

Fulfilment & Dispatch
- Run daily fulfilment on WareIQ and the Amazon / marketplace dashboards.
- Handle exception cases — e.g. personalisation done from the office — and keep them on time.




- Oversee packing and dispatch quality so every parcel meets our client’s unboxing standard; generate labels/manifests and coordinate courier pickups.

Inventory Management
- Conduct daily stock audits; trigger transfers when a SKU drops below threshold and coordinate replenishment with the manufacturer/warehouse.
- Keep Shopify and marketplace inventory in sync through the day, and flag slow / dead stock in the weekly report.

Delivery, NDR & Returns
- Monitor delivery performance across courier partners and proactively update customers on delays.
- Work the daily NDR (failed-delivery) queue — re-attempts, callbacks, address fixes — to save deliveries before they turn into RTOs.
- Respond to return / exchange requests within 24 hours, run digital/physical QC, process refunds accurately, coordinate reverse pickups, and close returns within 5-7 days.

Customer Care & Query Resolution
- Handle front-line customer queries on LimeChat, WhatsApp and email — order status (“where is my order”), delivery issues, exchanges and general questions.
- Resolve or escalate within SLA, keep the tone on-brand, and surface recurring issues to the team so they get fixed at the source.

Reporting & Continuous Improvement
- Own the daily ops report / EOD — orders shipped vs pending, RTO/NDR, returns status, SLA breaches and stock alerts — so the team can read the state of ops at a glance.
- Keep SOPs current, and continuously reduce manual work — automate repetitive steps and suggest system improvements.





Office & Materials Coordination
- Keep packaging and consumables stocked and reordered; coordinate sample, PR / influencer and gifting dispatches; handle ad-hoc office and vendor coordination.

Required Skills & Experience Experience (1-3 years)

- E-commerce operations, order fulfilment, or supply-chain coordination
- Front-line customer service via phone / WhatsApp / chat
- Multi-platform dashboard management (any e-commerce / logistics tools)
- Inventory management or warehouse coordination (preferred)

Tools Essential: Shopify admin, WhatsApp Business, Google Maps, Excel / Google Sheets

Will learn on the job: WareIQ, EasyEcom, Return Prime, Amazon Seller, LimeChat

Bonus: logistics / 3PL platforms, payment-gateway & COD reconciliation, basic automation / AI tools

Core Competencies

- Process-oriented — follow detailed SOPs exactly while spotting improvements
- Problem-solving — resolve customer issues, discrepancies and logistics delays independently
- Communication — clear and on-brand with customers; effective with warehouse teams and couriers
- Ownership — nothing slips; you chase things through to closed
- Automation & AI mindset — reduce manual work, and use AI tools to move faster (our client is an AI-native team)

Performance Metrics Order processing time: < 4 hours from confirmation to dispatch- COD confirmation rate: > 80% within 2 hours RTO rate:- NDR resolution: majority of failed deliveries saved before they RTO
- Inventory accuracy: > 98% across all locations Customer response time: < 24 hours for returns / queries (faster first reply on chat)- Return closure: within 5-7 days of the request
- Daily order volume: 50-100 orders initially, scaling to 200+

📌 Operations Executive (Bengaluru)
🏢 Rempact
📍 Bengaluru