Manager, Operations

Location: Dankuni Bill, Dankuni, Kolkata, West Bengal, India

Site: KOLKT20

Role: Site Lead / Site Manager

Reports To: Regional / Area Operations Head

Role Purpose

Own the end-to-end operational, financial, safety, quality, customer, and people performance of KOLKT20. Translate business strategy into site execution and deliver safe, effective, reliable, and cost-effective operations.

Key Responsibilities

- Drive daily site operations, productivity, throughput, and SLA performance.
- Own site budget, controllable costs, and productivity improvements.
- Ensure compliance with safety, quality, statutory, and company standards .
- Lead workforce planning, performance management, engagement, and capability building.
- Manage customer, vendor, and cross-functional stakeholder relationships.
- Identify operational gaps and drive Lean/continuous improvement initiatives.
- Ensure asset, infrastructure, inventory, and business-continuity readiness.
- Lead operational reviews, root-cause analysis, and corrective actions.

Key KPIs

- Productivity & throughput

- SLA / TAT adherence
- Cost per unit and budget adherence




- Safety incidents & audit compliance

- Quality / error rate
- Customer satisfaction & escalations

- Attrition / absenteeism
- Inventory & asset accuracy
- Continuous-improvement savings Qualifications & Experience

- Bachelor's degree in Operations, Engineering, Supply Chain, Logistics, or Business.
- 812+ years of relevant operations experience, preferably with site / warehouse / distribution / service-center leadership.

- Strong experience in people leadership, cost management, safety, quality, and process improvement .

Core Competencies

Operational Excellence | People Leadership | Customer Focus | Financial Acumen | Problem Solving | Safety Leadership | Continuous Improvement | Stakeholder Management | Accountability

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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