- Manage daily loan cases and ensure timely processing as per defined TATs.

- Coordinate with lenders and the Sales Team for smooth processing of loan applications and closure of pending requirements.

- Monitor pending loan cases, identify bottlenecks, and follow up with the respective teams to ensure cases move forward.

- Handle loan-related escalations and coordinate with internal teams and lenders for timely resolution.

- Guide the Sales Team on pending requirements, non-approved cases, and possible resolutions.

- Coordinate with lenders and internal stakeholders to resolve learner/customer complaints.

- Ensure compliance with defined processes and SOPs.

- Identify and analyse potential cases of mis-selling or non-compliance and take appropriate action/escalate the same.

- Identify recurring operational issues and work with the respective teams/lenders to improve the overall loan processing journey.

- Coordinate with lenders for course/goal mapping, re-mapping, and enabling required goals on the loan form.

- Assist the Sales Team with payment failures and other loan-related issues.

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📌 Loan Processor (Bengaluru)
🏢 Unacademy
📍 Bengaluru