Role Description

UST Title – Associate II - HealthPlan

Who We Are

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Summary

UST is looking for Principal Software Engineer (B2 Grade) Band / Level B2 | Senior Engineer / Lead Engineer

About the Role We are seeking a highly experienced and hands-on Principal Software Engineer to help define and build the next generation of our enterprise Observability and Operational Intelligence Platform. This role combines deep full-stack engineering expertise, platform architecture leadership, product strategy, and up-to-date observability practices. The ideal candidate will have experience owning product direction, platform architecture, and technology strategy for enterprise-scale engineering solutions.

Prior experience building observability, monitoring, operational intelligence, AIOps, or telemetry-driven platforms is highly desirable.

Key Responsibilities

- Own and drive the technical product vision, platform architecture, and technology strategy for a cloud-native observability and intelligence platform.
- Lead architecture, design, and development of scalable, resilient, and highly available enterprise solutions.
- Build modern user experiences using React, TypeScript, and contemporary front-end frameworks.
- Design and develop backend services, APIs, microservices, telemetry pipelines, and intelligence services.
- Define platform standards, technology selections, and engineering best practices aligned with long-term product strategy.
- Design and optimize large-scale telemetry ingestion, aggregation, correlation, and analytics pipelines supporting real-time operational intelligence.
- Drive innovation across Monitoring, Observability, Event Correlation, AIOps, Operational Analytics, Predictive Intelligence, and Self-Healing Automation.
- Evaluate emerging technologies, market trends, and customer needs to continuously evolve product capabilities and roadmap direction.
- Partner with engineering, operations, and business stakeholders to translate enterprise challenges into scalable platform solutions.




- Establish engineering excellence across reliability, performance, automation, security, scalability, and developer experience.
- Mentor engineers, influence technical direction across teams, and serve as a trusted architecture leader.

Qualifications

- 10+ years of software engineering experience with strong expertise in full-stack product development.
- Proven experience owning and delivering technical product direction, platform architecture, and enterprise technology strategy.
- Expert-level proficiency in React, TypeScript, JavaScript, HTML/CSS, and contemporary UI architectures.
- Strong backend engineering experience using .NET, Java, Node.js, or Python.
- Demonstrated experience designing enterprise-scale architectures, distributed systems, microservices, event-driven architectures, and cloud-native platforms.
- Strong experience with Azure (preferred), AWS, or GCP, Kubernetes, CI/CD, DevOps, Infrastructure as Code, and platform engineering practices.
- Experience designing and optimizing large-scale telemetry ingestion, processing, event correlation, and analytics architectures supporting real-time operational intelligence.
- Deep understanding of observability concepts including Metrics, Logs, Traces, Dashboards, ing, SLO/SLI Management, Incident Management, Operational Analytics, and Platform Reliability Engineering.
- Experience with leading observability platforms such as Datadog, Dynatrace, Grafana, Splunk, New Relic, AppDynamics, Elastic, OpenTelemetry, or similar technologies.
- Experience designing AI-powered intelligence layers leveraging: o Machine Learning and Predictive Analytics o Agentic AI Workflows o LLM-based Operational Assistants o Graph-based Correlation and Dependency Mapping o Automated Incident Detection and Triage o Root Cause Analysis and Remediation Recommendations
- Experience translating customer feedback, operational insights, and industry trends into platform capabilities and product roadmap investments.
- Strong product mindset with a focus on customer value,



business outcomes, innovation, and engineering excellence.

Preferred

Experience

- Experience building enterprise Observability, AIOps, Operational Intelligence, Reliability Engineering, IT Operations, Monitoring, or Platform Engineering products.
- Experience designing systems that process and analyze high-volume telemetry data at scale.
- Experience building intelligent platforms that combine telemetry, AI/ML, automation, and operational workflows.
- Exposure to SRE practices, self-healing automation, anomaly detection, capacity prediction, and operational decision intelligence.

Skills Agentic AI, AWS, AIOps, Backend Development, Cloud-Native Development, Datadog, DevOps

What We Believe

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity.

And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

- To support and promote the values of UST.
- Comply with all Company policies and procedures

Skills Agentic AI, AWS, AIOps, Backend Development, Cloud-Native Development, Datadog, DevOps

📌 Lead II - Product Engineering (Hyderabad)
🏢 UST
📍 Hyderabad