Urgent hiring for Kotak Mahindra Bank Limited. For the Post of Phone Banking officer (PBO) For Thane-(West) Location.

=> This is permanent job on roles of the Kotak Mahindra Bank Ltd. with fixed salary + high incentives.

=> Be part of fastest growing digital sales channel in financial services industry.

=> This will be permanently working from office only (Not a Work From Home).

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Job Designation: Phone Banking Officer

Job Grade: Assistant Manager-M1 / Deputy Manager-M2

Job Locations: Thane-West (Maharashtra)

This is "Contact Centre Branch" (Non-Branch Banking) based Job,

Completely In-house / Office-based profile.

Must be Experience:

# Must be having at least 1 Year of experience into any kind of Customer Service with Voice/Calling with BPO, IT, Banking, BFSI & any other industry can also apply.

:

- Must be excellent communication skills Verbal & Written.
- Good listening skills and strong communication abilities.
- Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
- To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
- To identify and convert the opportunities for cross selling (banking product) on customer's call.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Shifts Timings & Offs:



=> Shift Timing- This is 24x7 based rotational shift, Should be comfortable to work in night shift also.

=> Weekly 5 days of working and any of 9 Hours Shifts can be offered.

=> For Females: Any of 9 Hours Shifts can be offered from 7.00 AM to 8.00 PM. (No Night Shift).

=> Two Weekly offs Two rotational weeks off (You may need to work on Sundays and Holidays as well).

Candidate Desire Profile:

- Must be excellent communication skills Verbal & Written.
- Good listening skills and solid communication abilities.
- Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
- Age should be 20-30 years only.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
- Team player Candidate must be able to work effectively with all levels of the organization.

Salary Package:

- Annual CTC of Rs.3.25 to 4.50 Lac per annum plus performance based high Incentives.
- Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).

Education Qualification:

- Minimum Graduate with any stream Or
- Post Graduate with any stream.

Hoe To Apply: => Interested candidates need to apply via Naukri.com by clicking apply link on same the page or

Need to share updated CV's/Resumes at: [email protected] | And write in the subject line "Kotak-PBO-278"

or

=> Also can share updated CVs / Resumes via WhatsApp on: +91-96438-53808 (Write in the subject line "Kotak-PBO-278"

if your CV / profile got shortlisted with us we will contact you back.

For Any kind of assistance or query call us:

Between 10.00 am to 5.00 pm only (do not call beyond the timings) Mobile Number +91- 96438-53808.

Regards

Career Empower (Hr-Team)

On Behalf of Kotak Mahindra Bank

📌 Kotak Mahindra Bank | Phone Banking Officer / CCE- Voice | On Roll Job (Mumbai)
🏢 Career Empower
📍 Mumbai