Job Summary

Bizinso is looking for a highly organized and client-focused Key Account Manager to manage post-sales activities, customer relationships, project coordination, and ongoing client success initiatives. The ideal candidate should have 3 4 years of experience in handling enterprise clients, managing software implementation coordination, and ensuring smooth communication between clients and internal delivery teams.

This Key Account Manager role is perfect for professionals who enjoy client interaction, account growth, delivery coordination, and long-term relationship management in a fast-growing technology company.

Key Responsibilities

Client Relationship Management

- Act as the primary point of contact for assigned client accounts
- Build strong long-term relationships with stakeholders and decision-makers
- Conduct regular client meetings, follow-ups, governance calls, and status reviews
- Ensure high client satisfaction through proactive communication and ownership

Post-Sales Account Management

- Manage complete post-sales engagement lifecycle
- Coordinate project onboarding, requirement discussions, and implementation planning
- Ensure smooth transition from sales to delivery teams
- Track project progress, dependencies, timelines, and risks

Project Coordination Delivery Alignment

- Work closely with business analysts, developers, designers, QA teams, and management
- Ensure deliverables are aligned with agreed scope and expectations
- Follow up on action items, blockers, and escalations
- Maintain project trackers, MOMs, reports, and governance documentation

Client Success Retention

- Identify opportunities for account growth, upselling, and cross-selling
- Understand client business challenges and suggest relevant solutions




- Ensure renewals, ongoing engagement continuity, and relationship strengthening
- Support long-term strategic partnerships with clients

Reporting Communication

- Prepare weekly/monthly project status reports
- Maintain transparent documentation of discussions, requirements, and decisions
- Present updates professionally to management and clients
- Ensure internal and external communication discipline

Required Skills

- Strong verbal and written communication skills
- Excellent stakeholder management abilities
- Solid coordination and follow-up skills
- Ability to manage multiple client accounts simultaneously
- Good understanding of SDLC and software project workflows
- Experience in SaaS, ERP, CRM, enterprise software, or IT services environment preferred
- Strong problem-solving and ownership mindset
- Ability to handle client escalations professionally
- Comfortable working in fast-paced startup and growth environments

Preferred Qualifications

- Bachelor s degree in Business, IT, Management, Engineering, or related field
- 2 years of experience in:
- Key Account Management
- Client Success
- Project Coordination
- Customer Success
- IT Service Delivery
- Post-Sales Operations

Good To Have

- Experience working with ERP/CRM platforms
- Exposure to Agile project management methodologies
- Familiarity with tools like Jira, ClickUp, Monday.com, Trello, Asana, or similar platforms
- Understanding of enterprise business processes
- Experience handling enterprise or international clients

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Key Account Manager - IT sales (Mumbai)
🏢 Bizinso
📍 Mumbai