Skills

1. Product Strategy & Roadmap

Define and execute product vision, roadmap, and KPIs for: B2C OTA website & mobile platforms

B2B Agent/Distributor portals

Corporate Travel Management System (TMC)

Align product goals with business revenue, margin optimization, and scalability

Prioritize features based on business impact, user feedback, and technical feasibility

Drive automation to reduce manual operations and dependency

1. B2C Platform Responsibilities

Manage flight, hotel, holiday package, bus, visa & insurance Development modules Improve conversion rate, booking flow, search speed, and UX

Own pricing logic, markups, offers, coupons, and agile packaging

Coordinate with UI/UX designers to ensure world-class user experience

Work on SEO-friendly architecture, landing pages, and CMS integrations

1. B2B Agent Platform Responsibilities

Design agent-friendly dashboards with: Markups, credit limits, wallet system

Agent hierarchy (Distributor Agent Sub-Agent)

Booking reports, invoices, GST compliance

Integrate multiple suppliers/APIs (Hotels, Flights, DMCs, Aggregators)

Manage rate parity, supplier mapping, and inventory logic

Enable self-service tools for agents (vouchers, cancellations, amendments)

1. Corporate (TMC) Platform Responsibilities

Build & manage Corporate Travel Booking Tools (CTBT)

Implement:

Company-wise travel policies

Approval workflows

Cost centers & employee hierarchy

MIS & analytics dashboards

Travel Expense Management System

Integrate billing, invoicing, and credit cycles for corporates

Support SLA tracking and account-wise customization

1. Technology & System Management

Translate business requirements into BRDs, PRDs, user stories & acceptance criteria

Work closely with:

Business Managers

Business Analysis team

Backend developers

Frontend developers

QA & DevOps teams

Oversee API integrations (GDS, LCCs, hotel aggregators, payment gateways)

Ensure system performance,



security, uptime & scalability

Manage staging UAT production releases

1. Data, Analytics & Reporting

Define product KPIs:

Conversion rate

Booking success ratio

API response time

Revenue per booking

Drive analytics for:

Funnel drop-offs

Supplier performance

Agent & corporate usage trends

Use insights to improve product & revenue outcomes

1. Stakeholder & Vendor Management

Act as the single point of contact between:

Business teams

Operations

Finance

Technology

Manage third-party tech vendors & API providers

Coordinate with marketing for campaigns, offers & landing pages

Support customer service teams with system enhancements

1. Compliance, Security & Best Practices

Ensure compliance with: GST & invoicing rules

Data privacy & security norms

Maintain audit trails for bookings, payments, and cancellations

Drive documentation and SOP adherence

Role & Responsibilities

1. Educational Qualification

Bachelor’s degree in Computer Science, Information Technology, Engineering or a related discipline. MBA / PGDM in Product Management, Technology, Business, or Travel Management is an added advantage.
1. Professional Experience

8-10 years of overall experience, with at least 5-8 years in Product Management / Product Ownership. Mandatory experience in Online Travel, OTA, Travel Technology, TMC, Airline, Hotel, Hospitality, or Travel Marketplace.

Proven experience owning products from requirement discovery product definition development -UAT -launch - post-production enhancement.

Experience managing B2C, B2B,



B2B2C and/or Corporate Travel platforms is preferred.

1. Travel Technology & Domain Knowledge

Strong understanding of OTA architecture and online booking ecosystems. Hands-on understanding of travel booking flows across:

Flights

Hotels

Holidays / Packages

Activities / Experiences

Transfers / Transport

Bus / Rail, where applicable

Good understanding of GDS, NDC, airline APIs, hotel APIs, aggregators and supplier connectivity.

Knowledge of Amadeus, Sabre, Travelport/Galileo, TBO, Hotelbeds or similar platforms is an advantage.

Understanding of PNR, ticketing, fare rules, cancellations, refunds, amendments, reissues, ancillaries and supplier reconciliation for flight products.

Excellent communication with technical & non-technical stakeholders

Experience with Project management tools like:

JIRA / ClickUp / Asana/ Atlassian /GIT

Postman / Swagger

Google Analytics / Mixpanel

Exposure to:

Dynamic packaging

Rate shopping engines

1. Technical & API Skills

Strong understanding of REST APIs, JSON/XML, API authentication, request/response structures, webhooks and third-party integrations. Ability to understand API documentation, data mapping, API workflows and integration dependencies.

Working knowledge of Postman, Swagger/OpenAPI and API testing.

Good understanding of microservices, databases, cloud architecture, caching and system integrations.

Basic understanding of SQL for data validation, troubleshooting and product analytics.

Ability to work closely with Engineering/Development teams on technical feasibility, architecture discussions and production issues.

Requirements

Key Behavioural Competencies

Ownership mindset & execution-focused

Strong process orientation

Ability to handle pressure & multiple stakeholders

Business-first thinking with tech depth

Continuous improvement mindset

📌 IT Product Manager (Online Travel Technology) (Gurugram)
🏢 Ethics infotech
📍 Gurugram