Key Responsibilities

- Sales Follow-up: Track important enquiries, quotations and potential orders and ensure timely follow-up by the respective salesperson.

- Closure Tracking: Maintain a explicit pipeline of expected closures, committed dates, values and reasons for delays/slippages.

- Sales Team Coordination: Work continuously with salespeople to plan follow-ups, meetings, architect visits and next actions.

- Pipeline Analysis: Identify inactive enquiries, delayed quotations, weak pipelines and opportunities requiring management intervention.

- Architect Follow-up: Track architect activity, meetings, enquiries and dormant relationships that need to be reactivated.

- CRM/Data Discipline: Ensure enquiries, meetings, projects and follow-up remarks are correctly and regularly updated in the internal software.

- Cross-Selling: Identify opportunities across Bathrooms, Kitchens, Wood/Flooring and other FCML product categories.

- Management Reporting:



Prepare a concise weekly view of targets, closures, pipeline, important projects, architect activity and pending actions.

What We Are Looking For

- 3-5 years of experience in either sales coordination, inside sales, CRM, sales operations or a similar role.

- Strong understanding of the sales and follow-up process.

- Highly energetic, organized and persistent with excellent follow-through.

- Comfortable working with CRM/software, Excel and sales data.

- Able to question salespeople, identify gaps and drive actions without requiring constant supervision.

- Strong communication and coordination skills.

- Experience in luxury retail, interiors, building materials, real estate or B2B sales would be preferred.

Work Location: In person

📌 Internal Sales Representative (Mumbai City)
🏢 FCML Distributors
📍 Mumbai City