Skill required: Talent Development - Learning Delivery Operations

Designation: Instructor Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

What would you do Lead, mentor, and oversee a team of 48 Career Level 89 training experts delivering high-impact virtual leadership training for a US-based logistics company. This is a team leadership + operational governance role combining hands-on training expertise with people management, client coordination, and strategic program oversight.

Ensure successful delivery of learning solutions and review their effectiveness and applicability.

What are we looking for Education Certifications

- Bachelor s degree (HR, Leadership Development, Organizational Psychology, or related field)
- Minimum TWO recognized LDP certifications (e.g., MBTI + Hogan, or equivalent)
- Formal training in team management, coaching, or organizational development

Experience (Critical)

- 812 years leadership training delivery with US or global clients
- 3+ years direct team leadership managing training professionals or learning functions
- Proven ability conducting needs analysis, designing programs, implementing continuous improvement frameworks
- Track record managing complex client relationships, presenting to C-suite, influencing decisions
- Experience scaling programs from pilot to enterprise; managing multiple concurrent cohorts
- Deep understanding of US logistics industry nuances and operational leadership challenges

Key Skills Competencies

- Team Leadership: People management, coaching, performance management,



conflict resolution
- Client Stakeholder Management: Communication, C-suite presentations, expectation management, strategic partnerships
- Governance Compliance: SLAs, risk management, quality assurance, reporting
- Data-Driven Decision Making: Training metrics, ROI analysis, translating insights into actions
- Virtual Facilitation: Zoom, MS Teams, LMS proficiency; participant engagement; time zone flexibility
- LDP Framework Expertise: Behavioral assessment integration; coaching proficiency
- Problem-Solving Adaptability: Responding to scope changes, technical issues, evolving client needs

Roles and Responsibilities:

- Key Responsibilities

Team Leadership People Management

- Supervise Develop: Directly manage 8-10 CL89 trainers; provide 1:1 coaching, performance management, capability building, and talent development
- Quality Assurance: Audit training delivery, review client deliverables, standardize methodologies, and implement corrective actions
- Team Culture: Foster high-performance setting emphasizing ownership, excellence, continuous learning, and work-life balance across US time zones

Client Coordination Governance

- Strategic Partnerships:



Serve as primary escalation point for client leadership; manage scope, budget, timeline negotiations
- Relationship Management: Conduct monthly business reviews, present quarterly performance dashboards and ROI metrics to client decision-makers
- Program Governance: Monitor SLA compliance, delivery timelines, quality standards; maintain risk logs; ensure regulatory compliance
- Post-Engagement Reviews: Document lessons learned and scale best practices across cohorts Reporting, Analytics Continuous Improvement

- Performance Dashboards: Develop team and program metricsparticipant satisfaction, knowledge retention, on-time delivery, NPS, utilization
- Monthly Reports: Consolidate delivery status, quality metrics, client feedback, and actionable recommendations

- Continuous Improvement: Own measurement frameworks (pre/post assessments, 3090-day follow-ups), analyze data, recommend curriculum and delivery innovations
- Root-Cause Analysis: Address quality and client satisfaction issues with data-driven solutions

Technical Expertise LDP Mastery

- LDP Frameworks: Demonstrate mastery of 12 recognized LDP frameworks (Hogan, DDI, CliftonStrengths, MBTI, Five Behaviors); mentor team on integration

- Logistics Expertise: Deep knowledge of logistics industry challenges, frontline-to-executive leadership roles; advise on industry-specific customization
- Thought Leadership: Stay current with LDP methodologies and emerging tools; recommend innovations

Qualification Any Graduation

📌 Instructor Manager (Navi Mumbai)
🏢 Accenture
📍 Navi Mumbai