Role Overview The Impact Manager (P2) is an entry-level growth and account support role designed to build future Impact Managers. This role focuses on learning aggregator operations, executing account-related tasks, understanding client growth levers, and supporting senior Impact Managers in driving brand performance.
The individual will work closely with the Impact Management team to gain hands-on exposure to restaurant growth strategies, platform operations, reporting, and campaign execution before independently managing client accounts.
Why This Role Matters
- Learn the fundamentals of brand growth on aggregator platforms.
- Build expertise in menu management and platform operations.
- Support growth initiatives for client brands.
- Develop analytical and problem-solving skills.
- Create a solid foundation for progression into the Impact Manager role.
Key Responsibilities
1. Platform & Menu Management
- Execute menu updates across aggregator platforms.
- Coordinate menu additions, deletions, and modifications.
- Ensure menu accuracy, pricing, and content updates.
- Monitor platform listings and report discrepancies.
2. Operational Support
- Assist senior Impact Managers in daily account operations.
- Coordinate with internal teams for task execution.
- Track pending requests and ensure timely closure.
- Maintain account hygiene across platforms.
3. Data & Reporting Support
- Collect and organise performance data.
- Prepare basic reports and dashboards.
- Track campaign performance and operational metrics.
- Identify data inconsistencies and escalate when required.
4. Learning & Development
- Understand how restaurant brands grow on aggregator platforms.
- Learn investment planning, marketing concepts, and platform dynamics.
- Participate in internal training sessions and review meetings.
- Shadow client discussions and strategy meetings to understand account management.
5. Cross-Functional Coordination
- Work closely with Operations, Marketing, Design, and Tech teams.
- Follow up on execution-related tasks.
- Ensure assigned deliverables are completed within timelines.
Skills Required
- Strong communication skills.
- Attention to detail.
- Good analytical thinking.
- Basic proficiency in Google Sheets/Excel.
- Willingness to learn and take ownership.
- Experience in e-commerce, food-tech, or aggregator platforms.
- Basic understanding of digital marketing.
- Data handling and reporting skills.
Based on performance, business understanding, ownership, and ability to independently manage accounts, the individual may be considered for progression into the Impact Manager role.