Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work.

We move rapid and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Job Title- IT Manager, Technology Services

Location- Mumbai, India

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure-play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high-performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role- IC India Technology & Data Manager The IC India Technology & Data Manager , Technology Services is responsible for the reliable, secure and cost-effective delivery of technology services across the India business. The role owns day-to-day oversight of end-user hardware, office and site networks, application technical support, IT service operations and third-party technology vendors. Working closely with business teams, global technology teams and service partners, the role ensures issues are resolved with urgency, changes are controlled, assets and services are well governed, and users receive practical, responsive support.

What You’ll Be Responsible For:

Technology service ownership: Manage the day-to-day delivery of workplace technology, infrastructure and technical support services across head office, factories, depots and other business locations in India.

Hardware and end-user computing: Oversee the lifecycle of laptops, desktops, mobile devices, printers, meeting-room technology and related peripherals, including planning, deployment, support, inventory control, refresh and secure disposal.

Network operations: Coordinate reliable LAN, WAN, Wi-Fi, internet and remote-access services. Monitor service performance, manage faults and escalations, and work with global teams and service providers on upgrades, capacity and resilience.

Application technical support: Provide and coordinate technical support for business applications, interfaces, access, devices and local dependencies. Lead triage, engage the correct resolver teams and ensure incidents are driven through to closure.

Incident and problem management: Own local coordination for priority incidents, communicate business impact and recovery status, support root-cause analysis, and ensure corrective actions are implemented to prevent recurrence.

Service requests and user support: Ensure effective handling of user requests, joiner-mover-leaver activities, access coordination and technical queries through agreed service management processes and tools.

IT vendor management: Manage third-party suppliers for hardware,



network, workplace and application technical services. Track contracts, service levels, deliverables, costs, risks and improvement actions, and conduct regular service reviews.

IT asset and licence governance: Maintain accurate records of technology assets, ownership, warranty and lifecycle status. Support software licence compliance, audits, budgeting and cost optimisation.

Change and release coordination: Assess local impact of technology changes, coordinate testing and business readiness, ensure approvals and documentation are complete, and minimise disruption during implementation.

Cyber security and compliance: Apply company security standards for endpoints, networks, access and vendors. Support vulnerability remediation, patching, audit evidence, risk actions, business continuity and technology controls.

Business continuity: Maintain and test recovery arrangements for critical local technology services, including connectivity, devices, support contacts and vendor escalation paths.

Stakeholder partnership: Act as a trusted technology contact for business functions, sites and leadership. Translate operational needs into clear technical actions and provide timely, plain-language updates.

Projects and transitions: Support technology deployments, office or site changes, migrations, carve-out or transition activities, and new application or infrastructure rollouts from planning through stabilisation.

Service improvement and reporting: Monitor service performance, user experience, recurring issues, vendor results and costs. Maintain documentation and knowledge articles and drive practical improvements, standardisation and automation.

Financial management: Support annual planning, purchase requests, invoice validation and tracking of technology operating and project expenditure within approved budgets.

We're looking for

Experience, Qualifications And Capabilities

Education: Bachelor’s degree in information technology, Computer Science, Engineering or a related discipline. Relevant professional qualifications may be considered alongside strong practical experience.

Experience: Typically, 8 to 10 years of progressive experience in IT infrastructure, networks, end-user computing, service operations or application technical support, including experience coordinating vendors and business stakeholders. Prior experience in a multi-site manufacturing or FMCG environment is preferred.

Technical Expertise

Strong working knowledge of enterprise hardware and end-user computing; LAN, WAN, Wi-Fi, internet, VPN and network troubleshooting; Microsoft 365 and Windows workplace technologies; identity and access fundamentals; application installation, integration dependencies and technical incident triage; IT asset and configuration management; security patching, endpoint controls and basic cyber security practices.

Service Management

Practical knowledge of incident, problem, request, change, asset, configuration and service-level management. Familiarity with ITIL practices and an enterprise ITSM platform such as ServiceNow is preferred.

Vendor And Commercial Management

Demonstrated ability to manage service providers, statements of work, purchase orders, contracts, SLA and KPI performance, escalations, invoice validation, cost control and continuous improvement.

Leadership And Ways Of Working:

Hands-on, accountable and calm under pressure. Able to prioritise competing demands, lead action across internal and external teams, communicate clearly with technical and non-technical stakeholders, and follow through to closure.

Analytical And Communication Skills

Strong problem-solving, root-cause thinking, documentation and reporting skills.



Able to convert technical issues into simple business impact, decisions and actions. Preferred certifications

Mobility And Support Flexibility

Willingness to travel to factories, depots and offices in India when required and to support critical incidents or planned technology changes outside normal business hours.

Success measures

Reliable availability of local technology services; timely incident resolution and clear communication; improved vendor SLA performance; accurate asset and support documentation; controlled technology costs; closure of audit and security actions; and positive user experience.

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes:

- Market-competitive pay and performance related rewards
- Flexible ways of working
- Support for health, wellbeing and life outside of work
- Time off to rest and recharge
- Ongoing learning and development opportunities
- Specific benefits vary by location

Why join us? This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business. Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information The Magnum Ice Cream Company is an Equal Chance Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business. Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional Information The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

📌 IC India Technology & Data Manager (Mumbai)
🏢 The Magnum Ice Cream
📍 Mumbai