Job DescriptionSupporting Experience on Cisco contact center CVP application solutions & 3rd party integration.

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- Basic Scripting for call flow change or Holiday request.
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- Should have knowledge in Database interaction process by using Java applications
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- Basic knowledge in SQL DB procedure and Oracle DB concepts.
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- Knowledge and use of CVP application and integration experience with other Tools
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- Basic knowledge in dynamic Java application concepts.
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- Good knowledge in CiscoCall studio application.
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- Have clear understanding on Telecom infrastructure
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- Should be ready to workin 24/7 business support environment
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- Should be having 4-7 years of experience on Cisco Voice platform.
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- Should be having work experience onCVP/Call Studio/Java application platforms
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- Should have solid verbal & written communication skills
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- Work &





• Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems &

• OEMs for incident resolution.

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- Performs Root Cause Analysis &

• Track and update key performance metrics

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- Act as a point of contact for all service delivery issues/ pending work/ escalations
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- Provide team support and process improvements through individual contributions
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- Maintain and Update Knowledge Base and documentation &

• Initiate and implement processes improvements.

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- Perform change management in accordance with change management procedures
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- Handles escalations &

• Participate in routine operational meetings &

• Knowledge on Contracts and SLAs

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- Excellent communicationand conversation skills (Verbal and Written), Strong analytical and problem solving skills.
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📌 Hiring: Lead Cisco Cvp Engineer (Faridabad)
🏢 Servion Global Solutions
📍 Faridabad