nWe are currently hiring for ZScaler, PFB the JD for your reference. If you are interested in this opportunity. Please confirm your availability for 29th Aug-2026 (Saturday) - In-Person Interview.
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- Maintain Content Filtering / Proxy configurations
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- Implement, Test and Validate Content Filtering configuration changes.
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- Perform testing of necessary web filtering policies.
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- Provide web filtering reports when requested through Service Management
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- Submit Service Management requests for blacklisting/ whitelisting or modifying web filtering policies.
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- Processes request(s) tickets that are assigned to the content filtering support groups in Service Management.
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- Resolve incident ticket(s) to restore service within specified Service Level Agreements (SLAs).
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- Work on action tasks for Problem Management process.
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- Implement configurationand system changes following Service Management change management process.
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- Provide and maintain documentation for Web content filtering services.
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- Manage the Zscaler Internet Access minor and major patches by working closely with Zscaler team who will be applying patches on Zscaler cloud based ZIA, ZPA
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- Daily review of Client ZPA dashboard
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- Review Dashboard for errors and issues
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- Log tickets for unexpected errors as they may be symptoms of larger errors (i.E. a server is down)
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- Provide checks in dashboard to monitor for discovered servers
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- Ensure log are forwarded to Client SIEM
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- Monitor for unexpected blocks and errors
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- Monitor for connector usage (500mps/connector)
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- Review access related tickets from end users
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- Assist in implementing micro-segmentation of policy
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- Ensure that Connectors update every week, primary then secondary by working closely with Zscaler
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- Confirm connectors are receiving update as scheduled (ZPA connector dashboard) by following up with Zscaler
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- Consider restarting anyconnectors stuck in update process or not updating
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- Monitor for individual connectors not updating
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- Check release notes of recent Zapp versions for impact on ZIA
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- Review logs with internal security team
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- Deploy Posture Profilesto limit who can access ZPA
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- Checking Zapp version and policy assignments
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- Checking ruleset for traffic blocks
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- Daily review of Client Zapp dashboard for new versions
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- Log tickets for unexpected errors as they may be symptoms of larger errors (i.E. a server is down) with Zscaler
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- Assign users to be added to different group policies including the pilot user test group for Zapp
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- Consider updating to the latest Zapp version at least bi-annually by working closely with Zscaler to do the upgrade.
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