- Welcoming Guests: Greet customers warmly at the entrance, manage table reservations, and seat guests efficiently.
- Feedback and Relations: Collect verbal feedback during meals, build rapport with regular diners, and ensure VIP guests receive personalized attention.
- Complaint Resolution: Address and resolve guest concerns or complaints promptly and professionally.
- Team Coordination: Communicate table status, special requests, and dietary needs with the kitchen and service staff.
- Record Keeping: Maintain visitor logs, customer preferences, and reservation databases