Job Summary

We are looking for a Guest Relations & F&B; Executive who is passionate about hospitality, guest engagement, and delivering exceptional service. The ideal candidate will be responsible for creating memorable guest experiences throughout their stay while also supporting Food & Beverage operations, restaurant service, guest dining requirements, and service coordination.

The role requires a highly energetic, well-groomed, and customer-focused professional who can effectively coordinate with Front Office, Housekeeping, F&B;, Maintenance, and other operational teams to ensure smooth resort operations and high guest satisfaction.

Key Responsibilities

Guest Relations & Guest Experience

- Welcome guests warmly and create a positive first impression.
- Act as a primary point of contact for guests throughout their stay.
- Assist guests with check-in, resort orientation, facilities, activities, and guidelines.
- Understand and record guest preferences, special requirements, and service expectations.
- Provide personalized assistance to families, children, senior citizens, and guests requiring special attention.
- Monitor guest comfort and proactively identify and resolve concerns.
- Promote resort facilities, activities, dining options, and guest experiences.
- Engage with guests during activities, entertainment programs, and special events.
- Assist with campfire sessions and other guest engagement programs.
- Collect guest feedback, reviews, suggestions, and service comments.

Food & Beverage Responsibilities

- Support F&B; Executives and restaurant operations to ensure smooth and efficient dining service.
- Welcome guests to the restaurant and assist with seating and table allocation.
- Understand guest dining preferences, special requests, dietary requirements, and allergies, and communicate them accurately to the kitchen and service team.
- Coordinate with the kitchen and service staff to ensure timely preparation and delivery of food and beverages.
- Monitor guest satisfaction throughout the dining experience and promptly address service concerns.




- Assist in coordinating breakfast, lunch, dinner, buffet service, special meals, and in-room dining requirements where applicable.
- Follow up with guests regarding food quality, service, presentation, and overall dining experience.
- Coordinate special dining arrangements for celebrations, groups, families, and VIP guests.
- Support restaurant opening and closing procedures and ensure service areas are maintained according to standards.
- Assist in maintaining cleanliness, hygiene, presentation, and service standards within restaurant and dining areas.
- Coordinate with the kitchen regarding guest preferences, modifications, special meals, and service requirements.
- Collect and communicate guest feedback regarding food and beverage services.
- Assist F&B; management in resolving guest complaints related to dining and service.
- Support upselling and promotion of resort dining experiences, special menus, beverages, and F&B; offerings.
- Ensure proper communication between guests, restaurant staff, kitchen, and management for smooth service delivery.
- Support F&B; Executives during busy periods, special events, functions, and group dining.

Front Office & Resort Operations Support

- Support Front Office operations when required.
- Assist with room readiness coordination and pre-arrival guest requirements.
- Coordinate with Housekeeping and Maintenance to ensure rooms and facilities are ready for guests.
- Liaise with various departments to resolve guest requests quickly and efficiently.
- Assist guests with resort information, directions, activities, and general requirements.
- Support operational coordination during peak occupancy and special events.





Activities & Entertainment

- Engage guests and encourage participation in resort activities and experiences.
- Assist in organizing entertainment programs, games, campfires, and guest engagement activities.
- Operate or coordinate entertainment equipment such as projectors, audio-visual systems, and other equipment where applicable.
- Ensure activities are conducted safely and professionally while maintaining guest engagement.

Guest Complaints & Service Recovery

- Handle guest complaints and concerns professionally, calmly, and promptly.
- Take appropriate action to resolve issues within the scope of responsibility.
- Escalate serious or unresolved concerns to management.
- Follow up with guests after resolution to ensure satisfaction.
- Identify recurring service issues and report them to management for corrective action.

Reporting & Coordination

- Maintain accurate records of guest interactions, preferences, requests, and feedback.
- Report guest complaints, special requests, and operational issues to management.
- Prepare daily guest service, activity, and feedback reports.
- Coordinate effectively with Housekeeping, Front Office, F&B;, Kitchen, Maintenance, and Operations teams.
- Ensure smooth communication between departments to deliver a seamless guest experience.

Guest Service Standards

- Maintain excellent personal grooming, professional appearance, and hospitality standards.
- Communicate with guests in a polite, confident, and professional manner.
- Demonstrate a warm, friendly, and positive attitude at all times.
- Respond promptly to guest requests and service requirements.
- Maintain confidentiality of guest information and preferences.
- Build solid relationships with guests and encourage repeat visits and positive reviews.
- Consistently follow resort SOPs, service standards, hygiene requirements, and safety procedures.

Pay: ₹17,000.00 - ₹20,000.00 per month

Benefits

- Flexible schedule
- Food provided

Work Location: In person

📌 Guest Relations Executive (Wayanad)
🏢 Willmount Resorts
📍 Wayanad