Job Summary The Group General Manager will be responsible for the overall management, coordination, and performance of multiple business units and operations under JaiRam Group. The role requires strong leadership, business management, operational control, team coordination, financial awareness, and the ability to achieve organizational targets.

The General Manager will work closely with the Chairman, Director, department heads, managers, and employees to ensure smooth operations, business growth, customer satisfaction, compliance, and achievement of company objectives.

Key Responsibilities

- Group Operations Management

Supervise and coordinate the day-to-day operations of different business units.

Ensure all departments are functioning efficiently and according to company policies.

Monitor operational performance and resolve issues promptly.

Establish proper systems, procedures, checklists, and reporting mechanisms.

Conduct regular reviews of operational activities.

- Business Growth & Development

Develop and implement strategies for business growth and profitability.

Monitor sales, revenue, expenses, and overall business performance.

Identify new business opportunities, partnerships, corporate tie-ups, and market opportunities.

Support marketing and business development teams in achieving targets.

Prepare action plans for improving business performance.

- Team & Staff Management

Lead, guide, and motivate managers and employees.

Monitor staff performance, attendance, productivity, discipline, and responsibilities.

Conduct regular departmental meetings and performance reviews.

Ensure proper delegation of duties and accountability.

Coordinate with HR regarding recruitment, training, employee performance, and disciplinary matters.

- Target & Performance Management

Set measurable targets for departments and business units in consultation with senior management.

Monitor daily, weekly, and monthly performance.

Ensure timely submission of departmental reports.

Identify gaps between targets and actual performance and take corrective action.

Maintain accountability for assigned responsibilities and results.

- Financial & Cost Control





Monitor operational expenses and control unnecessary expenditure.

Review budgets, purchase requirements, vendor payments, and major expenses.

Coordinate with the Accounts/Finance Department for financial planning and reporting.

Ensure company resources are utilized efficiently.

- Hospital & Service Operations

Where applicable, oversee the performance of JaiRam Hospital and other service operations, including:

Patient services and operational coordination.

Marketing and patient acquisition activities.

Staff coordination and discipline.

Facility and maintenance management.

Customer/patient satisfaction.

Regulatory and operational compliance.

Coordination with doctors, vendors, consultants, and external agencies.

- Compliance & Documentation

Ensure departments maintain proper records and documentation.

Monitor statutory, regulatory, safety, and organizational compliance.

Coordinate with concerned departments for licences, approvals, inspections, renewals, and government-related matters.

Ensure management instructions are properly implemented.

- Management Reporting

Submit daily, weekly, and monthly management reports.

Present business performance, revenue, expenses, targets, achievements, and major issues to the Chairman/Director.

Escalate critical operational or financial matters immediately.

Maintain clear records of pending tasks and follow-up actions.

- Vendor & External Coordination

Coordinate with suppliers, contractors, consultants, government departments, banks, corporate clients, and other external stakeholders.

Review vendor performance and service quality.

Negotiate commercial terms where authorized by management.

Ensure timely completion of assigned external projects and services.

- Leadership & Accountability





Act as a senior management representative of JaiRam Group.

Maintain qualified discipline and confidentiality.

Ensure management decisions are implemented effectively.

Take ownership of operational challenges and provide practical solutions.

Build a strong culture of responsibility, teamwork, efficiency, and performance.

Daily Responsibilities

Review previous day's performance and pending activities.

Check departmental attendance and manpower status.

Review sales, revenue, patient/business flow, and operational reports.

Follow up on critical pending matters.

Coordinate with department heads and managers.

Monitor major expenses and operational requirements.

Ensure important management instructions are completed.

Submit a concise daily status report to senior management.

Required Skills & Qualifications

Graduate degree; MBA/PGDM or equivalent management qualification preferred.

Minimum 510 years of relevant management experience.

Strong leadership and team-management skills.

Excellent communication and negotiation skills.

Strong problem-solving and decision-making ability.

Good knowledge of business operations, sales, HR, finance, and administration.

Ability to manage multiple departments and projects simultaneously.

Strong reporting, planning, and organizational skills.

Proficiency in MS Office, Excel, email, and business reporting systems.

Key Performance Indicators (KPIs)

Revenue and profitability growth.

Achievement of departmental and group targets.

Operational efficiency.

Cost control.

Staff productivity and discipline.

Customer/patient satisfaction.

Timely completion of management instructions.

Compliance and documentation.

Business development and new opportunities.

Quality and accuracy of management reporting.

Authority & Accountability The Group General Manager will have responsibility for coordinating and supervising group-level operations within the authority delegated by the Chairman/Director. Major financial commitments, recruitment decisions, policy changes, and strategic matters will require approval from senior management as per company policy.

📌 Group General Manager (Ranchi)
🏢 JaiRam groups
📍 Ranchi