- Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.

- Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.

- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.

- Work alongside all HODs to ensure the smooth running of the day-to-day operations.

- Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.

- Deputise for the General Manager in his absence and at various meetings & events.

- Be responsible for maximising profit through the consistent delivery of the highest standard of service.

- Ensure consistent implementation and review of SOPs throughout all Departments.





- Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.

- Monitor the hotel functions book and familiarise yourself with all updates & amendments.

- Liaise daily with the GM and M&E; Manager to forecast Hotel business on a weekly basis and plan accordingly.

- Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.

Job Type: Full-time

Pay: ₹14,000.00 - ₹16,000.00 per month

Advantages

- Cell phone reimbursement

- Food provided

Ability to commute/relocate

- Gangtok, Sikkim: Reliably commute or planning to relocate before starting work (Required)

Experience

- total work: 5 years (Preferred)

Work Location: In person

📌 Front Office Executive (Receptionist) (Gangtok)
🏢 Trip To Pick Holidays
📍 Gangtok