Job Title: Front Desk Receptionist

Location: Lower Parel, Santacruz West, Powai, Andheri West Lokhandwala , Malabar Hills

Reports To: Office Manager / Clinic Supervisor

Status: Full-time

Position Overview:

The Clinic Front Desk Receptionist is the first point of contact for patients and visitors at the clinic. This role is critical in creating a positive, welcoming environment, while managing administrative tasks that help maintain smooth operations in the clinic. The ideal candidate will be a friendly, professional, and detail-oriented individual capable of managing multiple tasks efficiently in a fast-paced healthcare setting.

Key Responsibilities:

1. Patient Interaction:

- Greet patients and visitors as they arrive, providing a warm and skilled welcome.
- Answer phone calls, respond to inquiries, and schedule appointments using clinic management software.
- Confirm patient appointments, reschedule as needed, and send reminders (via phone, text, or email).
- Check patients in for appointments, verify demographic and insurance information, and collect co-pays or outstanding balances.
- Maintain confidentiality of patient information in accordance with HIPAA guidelines.

1. Administrative Duties:

- Handle patient intake forms and ensure necessary documents are completed and filed correctly.
- Maintain accurate and up-to-date patient records, including medical histories, contact information, and insurance details.
- Process referrals and assist patients with any necessary documentation for specialist consultations.
- Provide patients with forms and information on clinic services, policies, and procedures.
- Prepare patient charts for upcoming appointments and file completed charts appropriately.

1. Scheduling and Coordination:

- Coordinate patient appointments and follow-up visits.
- Schedule procedures, tests, or specialist referrals as directed by the medical team.




- Assist in managing appointment calendars for multiple physicians or specialists, ensuring optimal time management and minimal patient wait times.

1. Insurance Verification & Billing:

- Verify insurance information and ensure eligibility prior to appointments.
- Assist in preparing patient billing and submit insurance claims as necessary.
- Answer patient questions regarding billing, insurance claims, and payment options.

1. Office Management:

- Ensure the front desk area is tidy, organized, and fully stocked with necessary supplies.
- Maintain a clean and professional environment for patients and visitors.
- Assist with ordering office supplies and maintaining inventory levels.
- Process mail, faxes, and other incoming communication as needed.

1. Collaboration with Clinical Team:

- Communicate effectively with medical and clinical staff regarding patient status, updates, or changes to schedules.
- Relay patient information to appropriate healthcare providers and ensure smooth transitions between different departments.
- Assist with other administrative duties or projects as assigned by the office manager or supervisors.

Qualifications: Education & Experience:

- High school diploma or equivalent (required).
- Previous experience in a medical office or healthcare setting is preferred.
- Experience with medical office software or scheduling systems is a plus.

Skills & Abilities:

- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to multitask effectively.
- Knowledge of medical terminology and insurance processes is desirable.
- Proficiency in office software (e.g., MS Office Suite, email, scheduling software).
- Ability to work under pressure in a fast-paced environment.

Pay: ₹500,000.00 - ₹540,000.00 per year

Application Question(s)

- What is your current annual CTC?
- What is your notice period?
- Do you work in hospitality - salon/clinics/restaurants?

Work Location: In person

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