We are looking for a Feedback Executive who will be responsible for collecting customer feedback, understanding customer experiences, maintaining feedback records, and sharing insights with the relevant teams to improve service quality and customer satisfaction.
Key Responsibilities
Contact customers through calls, messages, or other communication channels to collect feedback.
Conduct customer satisfaction surveys and feedback calls.
Understand customer concerns, suggestions, and overall experience.
Record customer feedback accurately in the system.
Identify recurring issues and highlight them to the concerned department.
Follow up with customers when required.
Maintain daily and weekly feedback reports.
Coordinate with the Operations and Quality teams to improve customer experience.
Ensure professional and polite communication with customers.
Achieve assigned calling and feedback targets.
Maintain confidentiality of customer information.
Required Skills
Excellent communication and interpersonal skills.
Good listening and questioning skills.
Customer-oriented approach.
Basic computer knowledge.
Good typing and data-entry skills.
Ability to handle customers professionally.
Good follow-up and problem-solving skills.
Ability to work independently and as part of a team.
Eligibility
Graduate/12th pass can apply.
Freshers are welcome.
Prior experience in customer service, telecalling, feedback, or quality is an advantage.
Key Performance Indicators (KPIs)
Number of feedback calls completed.
Customer response and satisfaction rate.
Accuracy of feedback records.
Follow-up completion rate.
Quality of customer interaction.
Achievement of assigned targets.
Salary & Benefits
Incentives: As per company policy
Benefits: Training, incentives, career growth opportunities, and a skilled work environment.