The Telecalling Operative Executive will make outbound calls to customers, answer queries, provide information about products and services, and achieve pre-defined sales or customer service goals. This job needs good communication skills, persuasion, and a customer-centric attitude.
Key Responsibilities
Outbound and Inbound Calling
- Call to outbound customers; either new or current, for the purposes of alerting them of products, services, or offers.
- Handle inbound calls, address customer inquires, and resolve issues satisfactorily.
- Lead generation and conversion
- Identify and generate leads through telecalling activities.
- Explain the product features and advantages to convert inquires into sales.
Customer Engagement
- Maintain a polite, enthusiastic, and professional tone while talking to the customers.
- Build rapport to enhance customer experience and loyalty.
Data Management
- Update the client's details and feedback on the CRM system.
- Maintain records of discussions and follow-ups.
Target Achievement
- Work towards achieving daily, weekly, and monthly call and sales targets.
- Take performance review, training, and productive outcomes on job duties at work.
Complaint Resolution
- Handle complaints from customers, and refer complicated issues to a supervisor for resolution.
Compliant:
- Follow company policies and regulatory guidelines in making calls.
Skills & Qualifications:
Educational Qualification
High school diploma or equivalent. Any field degree is a plus.
Experience
- 1-3 years of experience in telecalling, customer service, or sales. Fresher with good communication skills will be considered.
Key Skills:
- Good verbal communication in English and regional languages. Persuasive and negotiation skills.