Job DescriptionJob Title: Director of Admissions

NLocation: Bangalore

NEmployment Type: Full-Time

NTotal Experience: 10+ Years

NJob Overview

nWe are looking for an experienced and results-driven Director of Admissions to lead and scale the complete admissions function.

NThis is not just a sales leadership role. We are looking for a leader who can take ownership of admissions revenue, conversion, team performance, customer experience, and long-term business growth.

NKey Responsibilities

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- Lead and manage the complete Admissions function with end-to-end ownership.
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- Own admissions revenue,conversion rates, productivity, and overall business performance.
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- Manage the complete admissions funnel from lead generation and first interaction to counselling, conversion, payment, onboarding, and retention.
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- Build, manage, and scale high-performing admissions and counselling teams.
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- Develop strategies to consistently achieve and exceed revenue and admissions targets.
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- Analyse the complete sales and admissions funnel to identify gaps, bottlenecks, drop-offs, and opportunities for improvement.
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- Monitor key performancemetrics including leads, connect rates, counselling performance, conversion rates, follow-ups, revenue, productivity, and retention.
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- Identify customer objections and decision-making patterns and develop strategies to improve conversion.
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- Build strong and scalable processes, SOPs, dashboards, review mechanisms, and performance frameworks.
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- Establish effective daily, weekly, and monthly performance review systems.
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- Coach and mentor Counsellors, Team Leaders, Managers, and other admissions leadership teams.
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- Develop future leaders and create a strong leadership pipeline within the admissions function.
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- Improve team communication, counselling quality, objection handling, follow-up discipline, and closing capabilities.
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- Manage remote and geographically distributed teams, where applicable.
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- Identify underperforming teams and implement structured improvement plans.
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- Use data, analytics, and business insights to make strategic decisions.
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- Work closely with Marketing, Operations, Product, Finance, and other functions to improve the overall customer journey.
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- Ensure effective lead management and minimize lead leakage and revenue loss.
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- Build a culture of accountability, ownership, learning, and high performance.
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- Ensure that sales and admissions practices remain ethical, customer-focused, and aligned with the company's values.
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- Balance aggressive business goals with customer trust, quality, and long-term brand reputation.
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nRequirements

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- 10+ years of total professional experience is required.
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- Proven experience in senior leadership roles within Admissions, Counselling, Inside Sales, High-Ticket Sales, EdTech, Education, Coaching, or related industries.
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- Robust experience managing large sales/admissions teams.
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- Proven track record of achieving ambitious revenue and conversion targets.
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- Experience managing Managers, Team Leaders, Counsellors, and large teams.
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- Strong understanding ofthe complete admissions/sales funnel.
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- Excellent understandingof lead management, follow-ups, objections, conversion, customer decision-making, and retention.
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- Experience building andimplementing scalable sales/admissions processes and systems.
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- Strong data analysis and performance management capabilities.
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- Experience creating andmonitoring dashboards, KPIs, targets, and performance metrics.
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- Strong coaching and mentoring capabilities.
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- Experience in managing and improving underperforming teams.
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- Experience managing remote or geographically distributed teams is preferred.
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- Excellent communication, negotiation, leadership, and stakeholder management skills.
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- Strong business acumen with a results-oriented approach.
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- Ability to take complete ownership of business outcomes.
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📌 Director Of Admissions (Bengaluru)
🏢 HireFlexperts
📍 Bengaluru