Deputy Manager Housekeeping

Department: Operations

Location: Wave One, Sector-18, Noida

Reporting To: Operations Head / AGM Operations

Job Purpose To manage and supervise the complete housekeeping operations of the property, ensuring high standards of cleanliness, hygiene, presentation, safety and customer/tenant satisfaction across all assigned areas.

Key Responsibilities

1. Housekeeping Operations

- Supervise day-to-day housekeeping activities across the property.
- Ensure cleanliness and hygiene of common areas, lobbies, corridors, washrooms, offices, food court, retail areas, parking and other assigned areas.
- Ensure proper cleaning schedules and deployment of manpower as per operational requirements.
- Conduct regular inspections and ensure timely rectification of deficiencies.

2. Manpower Management

- Manage housekeeping supervisors, attendants and outsourced manpower.
- Prepare duty rosters and ensure adequate manpower deployment in all shifts.
- Monitor attendance, grooming, discipline and productivity of housekeeping staff.
- Conduct briefing, toolbox talks and on-job training for the team.

3. Cleaning Standards & SOPs

- Implement and monitor housekeeping SOPs, checklists and cleaning schedules.
- Ensure proper use, storage and control of cleaning chemicals and equipment.
- Maintain high standards of hygiene, sanitation and overall property presentation.
- Introduce and monitor preventive housekeeping practices.

4. Quality Control & Audits

- Conduct daily inspections and maintain housekeeping inspection reports.
- Monitor washroom hygiene, odour control, waste management and common-area cleanliness.
- Ensure compliance with internal audits, client/tenant requirements and operational standards.




- Identify gaps and take corrective and preventive actions.

5. Vendor & Outsourced Staff Management

- Coordinate with housekeeping manpower and service vendors.
- Monitor vendor manpower, performance, attendance and service quality.
- Verify consumables, equipment and other housekeeping requirements.
- Ensure vendor compliance with agreed service standards and scope of work.

6. Inventory & Cost Control

- Monitor housekeeping consumables, chemicals, tools, machines and other inventory.
- Maintain proper stock records and ensure optimum utilization of resources.
- Control wastage and ensure cost-effective housekeeping operations.
- Coordinate with Purchase & Stores for timely availability of materials.

7. Waste Management & Hygiene

- Ensure proper segregation, collection and disposal of waste as per applicable requirements.
- Maintain hygiene standards in waste collection and storage areas.
- Coordinate with concerned departments/vendors for waste disposal.

8. Coordination & Customer Service

- Coordinate with MEP, Security, Fire & Safety, CRM, Parking and other departments.
- Attend and resolve housekeeping-related complaints from tenants, customers and internal stakeholders.
- Ensure prompt response to emergency cleaning requirements and special events.

9. Documentation & MIS

- Maintain daily housekeeping reports, inspection checklists,



manpower reports and consumption records.
- Prepare monthly MIS covering manpower, consumables, complaints, inspections and operational performance.
- Maintain records of equipment maintenance, training and vendor performance.

Key Performance Indicators (KPIs)
- Overall cleanliness and hygiene standards
- Tenant/customer satisfaction
- Housekeeping manpower productivity and attendance
- Complaint resolution and response time
- Washroom and common-area hygiene
- Consumable and chemical cost control
- Compliance with SOPs and inspection schedules
- Vendor performance and manpower compliance
- Training and grooming standards
- Reduction in repeated housekeeping complaints

Candidate Profile
- Qualification: Graduate / Diploma in Hotel Management, Hospitality, Facility Management or relevant field.
- Experience: 10-10 years of relevant experience in housekeeping operations, preferably in a mall, commercial building, hotel, hospital, large residential/commercial property or facility management environment.
- Experience in managing large housekeeping teams and outsourced manpower.
- Valuable knowledge of cleaning chemicals, machines, housekeeping equipment and SOPs.
- Good communication, coordination and people-management skills.
- Strong supervision, problem-solving and reporting skills.
- Willing to work in shifts and handle operational requirements.

Preferred Skills
- Team Leadership
- Housekeeping Operations
- Manpower Planning
- Vendor Management
- SOP & Checklist Management
- Hygiene & Quality Control
- Inventory & Cost Control
- Complaint Handling
- MIS & Reporting
- MS Office / Facility Management Software

📌 Deputy Housekeeping Manager (Noida)
🏢 G S Malls
📍 Noida