Company Description: Elephtech Innovation Hub Private Limited is focused on making advanced technology accessible and affordable for a wide range of users. The company’s flagship offering, Elephtech Innovation Smart Home, is designed to bring smart, connected living into everyday households. By combining innovation with cost-effective solutions, Elephtech aims to simplify home automation and enhance quality of life.

Join a mission-driven environment that values practical innovation and user-centric design.

Role Description: The Customer & Technical Support Executive is a full-time, on-site role based in Gurugram. This position is responsible for handling customer queries, providing timely support, and ensuring a positive experience across phone, email, chat, and other channels. Day-to-day tasks include diagnosing and resolving technical issues related to smart home products, guiding customers through setup and usage, and escalating complex problems to the appropriate technical teams.

The role also involves maintaining support documentation, tracking issues in ticketing systems, and collaborating with product and operations teams to improve services.



The executive is expected to manage multiple support requests efficiently while maintaining transparent, professional communication.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills, with a focus on empathy, patience, and clear communication.
- Candidates should possess Technical Support and Troubleshooting skills to resolve hardware, software, and connectivity issues for smart home products.
- Candidates should have strong analytical skills to diagnose problems, interpret user feedback, and identify recurring issues.
- Relevant experience in a customer-facing technical role, preferably in consumer electronics, IoT, or smart home solutions.
- Ability to communicate clearly in English; proficiency in additional regional languages is an advantage.
- Comfort with using ticketing systems, CRM tools, and basic office software.
- Ability to work on-site in Gurugram, manage shifting priorities, and collaborate with cross-functional teams.
- Diploma or bachelor’s degree in engineering, information technology, or a related field is preferred but not mandatory; equivalent practical experience is also valued.

📌 CUSTOMER & TECHNICAL SUPPORT EXECUTIVE (Gurugram)
🏢 Elephtech Innovation Hub Private
📍 Gurugram