Role Description The Customer Support Representative is a full-time, on-site role based in Bengaluru. In this position, the representative will handle customer inquiries in person, over phone, and through digital channels, ensuring timely and accurate responses.

Day-to-day responsibilities include resolving product-related issues, guiding customers on organic offerings and home-baked items, processing orders and returns, and documenting interactions for follow-up. The role also involves maintaining high customer satisfaction, coordinating with internal teams to address concerns, and providing feedback to improve service processes. The representative is expected to uphold Organo Mart’s service standards, support a welcoming store workplace, and contribute to a smooth customer journey.

Qualifications

- Strong Customer Support and Customer Service skills to handle inquiries, complaints, and requests effectively.




- Ability to maintain high Customer Satisfaction through empathetic interaction, problem-solving, and follow-up.
- Clear and professional Communication skills, both verbal and written, to interact with diverse customers and team members.
- Troubleshooting skills to identify issues quickly, provide solutions, and escalate matters when needed.
- Basic computer literacy and familiarity with point-of-sale or CRM systems.
- Ability to work on-site in Bengaluru, including occasional weekends or peak-hour shifts as required.
- Attention to detail, reliability, and a customer-centric mindset.
- Prior experience in retail, food, or consumer products support is an advantage; high school diploma or equivalent preferred.

📌 Customer support-Upto 4.5LPA(Immediate joiner) (Bengaluru)
🏢 Organo Mart
📍 Bengaluru