Company Description Faucone is a growth-focused creative and business solutions company dedicated to empowering entrepreneurs and brands through advanced ideas and strategic support. The team helps clients concentrate on their core business while Faucone manages branding, marketing, advertising, and business development to drive profitability and market position. Guided by values of limpidity, virtuous behavior, and gratitude, Faucone creates winning strategies and compelling brand stories across digital, video, advertising, and interior styling.

The company collaborates with both emerging start-ups and established brands, offering the agility and originality of a small independent studio. By treating each client’s business as its own, Faucone ensures solid digital foundations and tailored solutions for every stage of growth in a changing business environment.

Role Description The Customer Support Specialist role at Faucone is a full-time, on-site position based in Chennai. In this role, the specialist will handle incoming customer inquiries via phone, email, and chat, providing clear and timely resolutions. The position involves troubleshooting basic technical issues, documenting interactions in support systems, and escalating complex problems when needed.





The specialist will collaborate with internal teams to improve service processes, track recurring issues, and contribute to customer satisfaction initiatives. Daily responsibilities include maintaining accurate records, following up on open cases, and representing Faucone’s values through professional and empathetic communication.

Qualifications

- Robust customer-facing skills, including Customer Support and Customer Satisfaction experience.
- Excellent Interpersonal Skills and clear verbal and written communication abilities.
- Basic Technical Support knowledge and the ability to understand and explain digital products or services.
- Analytical Skills to interpret customer issues, identify patterns, and suggest process improvements.
- Ability to work on-site in Chennai and manage a consistent full-time schedule.
- Prior experience in customer service, contact centers, or client-facing roles is preferred.
- Comfort with using CRM or ticketing systems and standard office productivity tools.
- Relevant education in business, communications, information technology, or a related field is an advantage.

📌 Customer Support Specialist (Chennai)
🏢 FAUCONE
📍 Chennai