Company Description Talvint is a technology company that empowers workforce-intensive businesses with a modern Workforce Operations Platform that streamlines complex operational processes. Its cloud-based solution centralizes workforce deployment, attendance, payroll, compliance, accommodation, transportation, client billing, and business intelligence into one secure and scalable system. Talvint supports organizations managing hundreds or thousands of workers across multiple projects and locations, helping them operate more efficiently.

By improving visibility and coordination, the platform enables productivity gains and drives operational excellence for clients.

Role Description The Customer Support Specialist is a full-time hybrid role based in Kochi, with the flexibility to work from home for part of the week. In this position, the specialist will respond to customer inquiries via email, phone, and chat, ensuring timely and accurate resolution of issues related to Talvint’s Workforce Operations Platform. Daily responsibilities include troubleshooting technical problems, guiding users through product features, documenting cases in the support system, and escalating complex issues to technical teams when necessary.

The role also involves monitoring support metrics, following up on open tickets, gathering customer feedback,



and contributing to knowledge base articles and FAQs to improve self-service options. The specialist will collaborate closely with product, engineering, and operations teams to help maintain high customer satisfaction and a consistent support experience.

Qualifications

- Solid Customer Support and Customer Satisfaction skills, with experience handling inquiries and resolving issues in a professional and empathetic manner.
- Excellent Interpersonal Skills, including transparent communication, active listening, and the ability to build trust with diverse customer and internal stakeholder groups.
- Technical Support capabilities, with the ability to understand cloud-based software, troubleshoot user problems, and explain solutions in accessible language.
- Solid Analytical Skills to interpret customer reports, identify patterns in issues, and propose improvements to processes or product features.
- Proficiency in written and spoken English; additional language skills are an advantage.
- Comfort working with ticketing systems, CRM tools, and standard office software.
- Ability to work effectively in a hybrid environment, managing time and priorities both onsite in Kochi and remotely.
- Prior experience in SaaS or technology customer support is preferred; a diploma or degree in a relevant field (such as IT, Business, or Communications) is beneficial.

📌 Customer Support Specialist (Kochi)
🏢 Talvint
📍 Kochi