Job Title: Customer Support Representative

Location: Powai, Mumbai (Onsite)

Experience: 1 to 3 Years

Job Type: Fulltime

Notice Period: Immediate to 15 days

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We are looking for a Customer Support Representative to be the primary point of contact for customers, patients, and caregivers. The role involves providing product guidance, troubleshooting support, regular follow-ups, and ensuring a positive customer experience.

Key Responsibilities

- Provide prompt and courteous support through phone, email, and other communication channels.
- Regularly follow up with customers, including cases with and without outstanding issues.
- Guide Parkinson's patients, older adults, and caregivers on the correct use of the WALK wearable mobility aid.
- Troubleshoot basic product/technical issues and coordinate with the Product and Engineering teams when required.
- Record customer interactions and raise/track tickets in the CRM system.




- Collect and communicate customer feedback to relevant internal teams.
- Stay updated on product features, updates, and support processes.
- Ensure a compassionate, patient, and qualified customer experience.

Requirements

- 1–3 years of experience in Customer Support, Customer Service, Technical Support, or a similar role.
- Healthcare or medical device experience is preferred.
- Excellent verbal and written communication skills.
- Strong empathy, patience, and interpersonal skills.
- Comfortable interacting with patients, caregivers, and older adults.
- Ability to troubleshoot basic product/technical issues.
- Experience using CRM/customer support tools.
- Ability to work independently and collaboratively in a fast-paced startup environment.

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📌 Customer Support Representative (Mumbai)
🏢 Speshally.nhs
📍 Mumbai