Company: GRYAPE

Location: Remote (Work From Home)

Type: Internship

Department: Customer Support / Post-Purchase Operations

GRYAPE is a premium Indian streetwear brand with a growing retail footprint (Exclusive store in Gurgaon, Multi brand outlet presence across Delhi, Mumbai, and Hyderabad) and a rapid-scaling D2C e-commerce business. We're looking for a Customer Support Intern to be the first point of contact for our customers across calls, chat, and social channels.

Role OverviewYou'll own end-to-end customer query resolution for GRYAPE's online orders — handling calls, messages, and social DMs, and making sure every customer issue is tracked and closed on time.

Key Responsibilities

- Inbound Call Handling: Manage all incoming customer calls related to order updates, order modifications, delayed orders, and other order-related queries.
- NDR & RTO Calls: Handle Non-Delivery Report (NDR) and Return-to-Origin (RTO) calls — confirm delivery attempts, resolve address/contact issues, and reduce RTO rates through proactive follow-up.
- Email Support: Respond to customer emails promptly and professionally, ensuring accurate and timely resolution.
- WhatsApp Support: Manage customer conversations on WhatsApp, including order status, exchanges, and general queries.
- Instagram Support: Monitor and respond to DMs and comments on GRYAPE's Instagram,



redirecting sales or support queries as needed.
- Log all customer interactions and escalations accurately in the CRM/ticketing system.
- Coordinate with the operations and logistics team for order-related escalations (delays, damages, exchanges).
- Maintain a high standard of customer communication in line with GRYAPE's brand tone.

Requirements
- Excellent verbal and written communication skills (English + Hindi).
- Comfortable managing multiple channels (calls, email, WhatsApp, Instagram) simultaneously.
- Basic familiarity with e-commerce order lifecycle (order placement, shipping, NDR, RTO) is a plus.
- Prior experience with Shopify, Freshsales/Freshdesk, or similar CRM/helpdesk tools is a plus, but not mandatory.
- Reliable internet connection and a quiet workspace for calls.
- Patient, empathetic, and solution-oriented approach to customer issues.
- Available to work fixed shift hours (to be discussed).

- What You'll Gain

- Hands-on experience in D2C customer support operations for a premium fashion brand.
- Exposure to order management, logistics coordination, and CRM tools.
- Certificate of internship and potential for a full-time offer based on performance.

- How to Apply

- Interested candidates can share their resume at [email protected] with Title (Customer Support Intern) in it

📌 Customer Support Intern (Work From Home) (Gurugram)
🏢 Gryape
📍 Gurugram