Role & Responsibilities:

- Handle customer service tickets efficiently, serving as the first point of contact via email and chat, with occasional calls for complex or sensitive cases.

- Communicate with customers regarding post-purchase support, including order installation, refunds, payment-related concerns, and other service requests.

- Use the client's ticketing system to accurately track, manage, and resolve customer queries within defined timelines.

- Understand client software products and services, and provide customers with accurate information, troubleshooting steps, and appropriate solutions.

- Guide customers through troubleshooting and resolution processes in a clear, easy-to-understand manner.

- Identify suitable alternative solutions when the initial resolution doesn't address the customer's concern.

- Follow up with customers when required, ensuring they're kept informed about their case status before closing the ticket.

- Escalate complex or sensitive cases to team leads and managers, working collaboratively toward resolution.

- Maintain detailed and accurate case notes, including troubleshooting steps, customer interactions, and final resolutions.

- Actively participate in team meetings, training sessions,



and knowledge-sharing activities.

- Stay updated on product changes, processes, policies, and support resources to continuously improve product knowledge and customer experience.

Preferred Candidate Profile:

- Previous experience in customer service, help desk, or software product support preferred; freshers with strong communication and problem-solving skills are welcome to apply.

- Excellent written and verbal communication skills in English.

- Strong problem-solving and analytical skills, with the ability to understand customer issues and identify appropriate solutions.

- Comfortable working with ticketing systems, CRM platforms, and other business applications.

- Ability to manage multiple support cases while maintaining accuracy and quality.

- Robust attention to detail and ability to maintain clear documentation.

- Ability to work independently while collaborating effectively with team members and managers.

- A degree in a relevant field is preferred but not mandatory for candidates with relevant experience.

- Must have access to a desktop/laptop and a stable internet connection.

📌 Customer Support Executive Ticketing Support (Bengaluru)
🏢 Bhavnaditya Accounting and Order Services
📍 Bengaluru