- Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and qualified manner.
- Provide accurate information on products/services offered by the company to customers.
- Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
- Escalate complex issues to senior team members or supervisors when necessary.
- Maintain records of all interactions with customers using CRM software.
📌 Customer Support Executive (Gurugram)
🏢 Whyte Farms
📍 Gurugram
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