Our client is a MedTech startup incubated at IIT Bombay, working on medical devices and digital health solutions in the neurological diseases domain.

Their mission is simple yet impactful — to create seamless, persistent and affordable healthcare solutions.

What you’ll be doing:

✨ Support customers through phone, email and other channels

✨ Regularly follow up with customers and resolve outstanding issues

✨ Guide patients and caregivers in using the product effectively

✨ Coordinate with Product & Engineering teams to resolve technical concerns

✨ Maintain customer records and raise tickets in the CRM

✨ Stay updated on product features and provide informed support

What we’re looking for:

✔️ Experience in Customer Support or a similar role





✔️ Excellent communication and interpersonal skills

✔️ Empathy, patience and compassion

✔️ Ability to work independently in a fast-paced setting

✔️ Familiarity with CRM/customer support tools

✔️ Healthcare/MedTech experience is an added advantage

? Location: IIT Bombay, Powai, Mumbai

? Work Mode: In-person | Monday–Saturday | 9 AM–5 PM

? Salary: Upto ₹30,000 + Incentives

⭐ Fixed + variable compensation at the higher end of market standards

? Interested candidates can DM me or share their CVs.

Immediate joiners preferred

📌 Customer Support Executive (Mumbai)
🏢 Speshally.nhs
📍 Mumbai