Job Responsibilities:

- Handle customer inquiries through phone, email, and other communication channels.

- Coordinate with customers regarding product/service requirements and complaints.

- Register, track, and follow up on customer complaints until resolution.

- Coordinate with the Service, Sales, and Technical teams for timely customer support.

- Schedule service visits, installations, preventive maintenance, and AMC activities.

- Prepare and maintain customer records, service reports, and follow-up details.

- Follow up on quotations, purchase orders, pending payments, and service requirements.

- Provide customers with updates regarding order status, dispatch, and service activities.

- Maintain valuable customer relationships and ensure customer satisfaction.

- Escalate technical or urgent issues to the concerned department.

- Maintain regular follow-up with customers for pending issues and requirements.

- Support the sales and service team in day-to-day customer coordination.

Pay: ₹10,550.97 - ₹29,774.74 per month

Work Location: In person

📌 customer support executive (Chandigarh)
🏢 Seagull Biotech
📍 Chandigarh