Role & responsibilities

- Handle inbound and outbound calls to assist clients with their queries and concerns.

- Provide training, guidance, and support to clients on ERP software and related applications.

- Understand customer issues, record them accurately, and ensure timely resolution.

- Assist clients remotely by accessing their systems through remote desktop tools such as AnyDesk.

- Analyze, test, troubleshoot, and resolve ERP-related issues reported by end users.

- Respond to customer inquiries via phone, email, chat, and other communication channels.

- Escalate unresolved issues to the concerned technical team and follow up until closure.

- Maintain accurate records of customer interactions, complaints, and resolutions.





- Coordinate with internal departments to ensure effective issue resolution and customer satisfaction.

- Conduct software demonstrations and user training sessions when required.

- Assist in preparing support documentation, user guides, and FAQs.

Preferred candidate profile

- Excellent verbal and written communication skills.

- Strong customer service and interpersonal skills.

- Positive analytical and troubleshooting abilities.

- Basic understanding of software applications, ERP systems, and databases.

- Ability to learn new technologies quickly.

- Proficiency in MS Office (Word, Excel, PowerPoint).

📌 Customer Support Executive (Jaipur)
🏢 LB Microtechnologies
📍 Jaipur