? : Customer Support Executive – Melangebox (B2B + B2C)Location: Gurgaon (On-site)
Experience: 1–4 Years
Department: Customer Experience
Type: Full time
? About MelangeboxMelangebox is one of India’s fastest-growing sustainable apparel brands, offering premium-quality cotton wear to thousands of customers every day. We cater to both B2C customers and a large B2B Creator Community. We believe in transparency, customer obsession, and delivering happiness through great products & support.
If you are passionate about solving customer problems and creating world-class experiences, we’d love to meet you.
? Role OverviewWe are looking for a Customer Support Executive who will manage and resolve customer queries across Shopify website, WhatsApp, Email, Social Media, and B2B Creator Support.
The ideal candidate should be empathetic, quick-thinking, and committed to delivering exceptional customer satisfaction.
? Key ResponsibilitiesB2C Customer Support
- Handle inbound queries from customers via email, WhatsApp, calls, and social media (Instagram, Facebook).
- Resolve issues related to orders, payments, shipping, product information, and returns/exchanges.
- Process return/exchange requests using the Shopify backend and third-party apps.
- Track order status, coordinate with logistics partners, and provide timely updates to customers.
- Maintain a high CSAT score (Customer Satisfaction Rating).
B2B Creator / Bulk Order Support
- Support B2B creators with their POD (Print-on-Demand) orders and bulk orders.
- Resolve issues related to pricing, order placement, product queries, and design uploads.
- Coordinate with production and dispatch teams to ensure smooth execution.
- Maintain strong relations and trust with creators and brand partners.
Operational Responsibilities
- Update customer records in CRM tools.
- Maintain issue logs and escalate technical or critical issues to the relevant teams.
- Coordinate with warehouse & logistics teams for shipments, delays, or order discrepancies.
- Follow internal SOPs to maintain process accuracy.
Social Media Support
- Respond to comments, DMs, mentions, and feedback on social media channels.
- Flag complaints or sensitive posts immediately to the management team.
- Maintain brand tone and communication guidelines at all times.
? Required Skills & Qualifications
- 1–4 years of experience in customer support (E-commerce experience preferred).
- Experience working with Shopify (order management, refunds, apps, backend tools).
- Excellent communication skills (English & Hindi).
- Strong problem-solving ability and customer-first mindset.
- Ability to manage large volumes of queries with accuracy and empathy.
- Knowledge of WhatsApp Business, Gmail, CRM tools, and social media handling.
- Basic understanding of Excel/Google Sheets.
- Ability to stay calm under pressure and manage escalations professionally.
? Preferred Traits
- Customer-obsessed and patient listener.
- Positive attitude and hunger to learn.
- Ability to multitask and manage priorities.
- Team player with accountability.
? What We Offer
- Competitive salary package
- Performance bonuses
- Growth opportunities within a fast-scaling D2C brand
- Friendly and collaborative work culture
- Opportunity to learn and grow in B2C + B2B ecosystem
? To ApplyShare your resume at:
[email protected]
- Subject line: Application for Customer Support Executive – Melangebox
📌 Customer Support Executive (Gurugram)
🏢 Melangebox
📍 Gurugram