Customer service:

- Answer inbound calls received through tollfree channel and drive the call effectively and time bound manner.

- Email management of all the emails received in customer care email inboxes in time bound manner.

- Proven track record of being a tele-caller and providing exemplary customer service support through emails.

- Ability to switch the communication style based on social cues and conversational hints.

- Create and maintain status or master sheet based on the tele-calling /emails /social media queries or conversation.

- Branch out and allocate queries to relevant sales/ marketing team and closely follow up till closure.

- Executives will have to assist customers with inquiries related to a company and products and service received on tollfree or through emails.

- Executives will help customers with complaints and questions, give customers information about products,



order statuses (including custom order) or information regarding warranty coverage on different categories.

- Answering queries received through social media platform or Whatsapp.

- Working closely on Sales return requests on SAP with internal team.

- Working on Warranty requests with customers and internal team.

- Exposure to SAP process of Retrun and warranty.

Attributes Must Have:

- Robust English spoken and written communication abilities.

- MS Excel knowledge and hand on experience is must
- The capacity to adjust to challenging circumstances.

- Having a firm understanding of the products or services the business provides.

- Outstanding capacity to manage conflicts and address grievances during negotiations.

📌 Customer Support Executive - Female (Gurugram)
🏢 glan management consultancy
📍 Gurugram