Company Description House Construct is a Bengaluru-based construction company with a legacy of excellence since 1997. The organization focuses on creating exceptional, high-quality living spaces backed by over two decades of industry experience and more than 400 satisfied clients. Innovation, precision, and sustainability are central to its approach, ensuring projects meet modern standards and client expectations.

Every project reflects a commitment to turning client visions into reality through careful design and reliable execution.

House

Construct offers a professional environment where team members contribute to long-lasting, impactful residential developments.

Role Description The Customer Support Executive is a full-time, on-site role based in Bengaluru. This role involves responding to customer inquiries via phone, email, and online channels, providing accurate information about projects, services, timelines, and processes.

The Customer Support

Executive will handle service requests, track issue resolution, and coordinate with internal teams such as project management, technical staff, and sales to ensure timely and effective support. Daily responsibilities include logging interactions in support systems, following up on open cases, and maintaining high levels of customer satisfaction. The role also includes gathering customer feedback,



identifying recurring issues, and supporting continuous improvement in customer experience.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills, with the ability to manage inquiries and concerns professionally.
- Candidates should possess skills in Customer Satisfaction and Online Support, including handling digital communication channels and follow-ups effectively.
- Candidates should possess Technical Support skills, with the ability to understand basic construction concepts and coordinate with technical teams to resolve issues.
- Strong verbal and written communication skills in English (and local languages as applicable), with transparent, courteous, and empathetic interaction styles.
- Ability to work on-site in Bengaluru, manage multiple tasks, prioritize workloads, and remain organized in a fast-paced environment.
- Proficiency with CRM or ticketing tools, email, and basic office software (e.g., spreadsheets, word processing) is preferred.
- Previous experience in customer-facing roles; experience in construction, real estate, or related domains is an advantage.

- Diploma or bachelor’s degree in any discipline, or equivalent relevant experience in customer support.

📌 Customer Support Executive (Bengaluru)
🏢 House Construct
📍 Bengaluru