Job Title: Customer Support Associate

Company: NCR Eduservices Pvt. Ltd.

Work Mode: On-site (No Work from Home)

Location: Greater Noida

Working Days: Monday to Saturday ( 1st and 3rd Saturdays off)

Shift Timing: 3:30 PM 12:30 AM

Cab Facility: Available after 9PM

Role & responsibilities

- Monitor and manage real-time exam-related issues via ticketing tools (e.g., Freshdesk).
- Provide prompt support through tickets, emails, and chat channels.
- Escalate complex or unresolved issues to Tier 2 support teams as required.
- Collaborate closely with the Examination Coordinator and Technical Team for timely issue resolution.
- Generate and validate exam codes as per defined processes.
- Maintain accurate records of all support interactions and resolutions.




- Ensure adherence to SLAs and maintain a high standard of customer experience

Preferred candidate profile

- 5-7 years in Customer Support / Helpdesk / Technical Support roles
- Excellent verbal and written communication skills
- Strong coordination and stakeholder management abilities
- Familiarity with Freshdesk or similar ticketing tools; basic troubleshooting knowledge
- Ability to handle multiple tasks and prioritize effectively
- Solid analytical and troubleshooting skills

Kindly share your resume "[email protected]"

Regards

Nikita Vishwakarma

HR Recruiter

(phone hidden)

📌 Customer Support Associate (Greater Noida)
🏢 NCR Eduservices
📍 Greater Noida