We're looking for someone who's part detective, part relationship-builder.
Customer Success & Business Analyst — TrackMyTour | Pune | 2-3 years experience
Here's the thing about customer success roles - most people just log tickets and move on. We're not looking for that. We're looking for someone who gets curious when a customer says "this isn't working," digs until they find out why, and doesn't stop until it's actually fixed — not just filed away.
About TrackMyTour An employee transport management platform running across India. Real customers, real logistics, real problems worth solving.
What you'll actually do
Sit at the intersection of our customers and our product team. Understand a customer's pain point well enough to write it up as a explicit requirement, not just a complaint. Follow feedback all the way through to implementation. Make sure customers aren't just using TrackMyTour — they're using it well.
📌 Customer Success Executive (Pune)
🏢 Wemotive
📍 Pune
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